Official Specifications
Role Overview & Mandate
Executive Summary
Customer Service Representative (Part Time - School Hours) Location: Swindon (hybrid working available after...
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Customer Service Representative (Part Time - School Hours)
Location: Swindon (hybrid working available after training)
Salary: £21,500 to £23,880 (dependent on experience)
Hours: Part-time, hours available that suit working parents
The opportunity:
We are on a journey of change and transformation. Our ambition is to be the best retail protection provider for our advisers, customers, and colleagues. We are looking for people with a passion for delivering excellent customer service to join us as we bring together all our retail protections teams together within Zurich.
In return for your commitment to help us achieve our ambition we can offer an outstanding place to work, where you will be supported and can thrive and grow.
What will you be doing?
You will be an integral part of our business, supporting our customers and advisers if they have any queries on their application or policy. This role is not about getting through calls quickly – it is about understanding the caller’s needs and delivering a great outcome. We also want you to have the ability be able to play an active role in shaping our business, suggesting, and getting involved in how we can improve!
We can offer hours that will fit around childcare and school pick up and drop offs. As well as no evening or weekend working, we offer a hybrid working model so once you’re up to speed you can work from your own home if you prefer for up to 50% of the time.
Who are we looking for?
The ideal candidate will be able to:
- Always demonstrate outstanding customer engagement skills
- Demonstrate a positive can-do attitude, always acting with integrity
- Provide accurate information to advisers, customers and other third parties
- Apply common sense and pragmatism to achieve appropriate outcomes
- Support a culture of continuous improvement
Who are we looking for?
We are looking for people who want a career and not just a job. Whilst previous experience is great, equally important is having a passion for customer service coupled with great verbal and written skills.
Ideally you will:
- Be customer focused with excellent verbal and written communication skills
- Have a strong attention to detail
- Be a great team player
- Enjoy problem solving and building relationships.
Why Zurich?
As well as a competitive salary we also offer an excellent lifestyle benefits package which includes:
- 12% Non-Contributory pension scheme
- Annual company bonuses
- 25 days holiday plus up to an additional 3 days paid volunteering
- Private medical cover
- Income Protection
- Life Cover
- Discounted gym membership,
- Discounted gadget insurance
- Discounted technology offers
- Virtual GP appointments
Many of our employees work flexibly in many ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. Please talk to us at interview about the flexibility you may need.
Our Culture:
At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that. Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.
With the above in mind we accept applications from everyone regardless of your background, beliefs, or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation.
We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust.
We have won numerous awards for our work on Diversity and Inclusion. We are also proud to be nominated for the 2020 Insurance Times award for Diversity and Inclusion. You can read about our awards on our website.
So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-Hybrid
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