Official Specifications
Role Overview & Mandate
Executive Summary
Location: Fareham - Hybrid Working The opportunity: An exciting opportunity has arisen...
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Location: Fareham - Hybrid Working
The opportunity:
An exciting opportunity has arisen to join our credit control team based in Fareham. The team are responsible for collections and management of accounts & individually responsible for a defined portfolio of accounts making sure the business receives prompt payment. You will be responsible for the delivery of your operational objectives, planning, coordination and monitoring of tasks/activities to meet targets whilst ensuring we deliver positive customer outcomes and a high quality, cost effective service.
This role is available part-time, job-share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.
Key Responsibilities:
- Credit control activities using effective collection techniques to meet targets.
- Effective query resolution, resolving these efficiently. Taking ownership of the ledger and ensure that all avenues are explored to collect any outstanding debt.
- Control and investigate aged debt to ensure this is kept to a minimum
- Maintains productivity, quality and service standards across teams in UK and working in partnership with our colleagues in the offshore team.
- Demonstrates knowledge of processes and procedures for effective credit control and takes a proactive role in improving efficiency and minimizing bad debt.
- Supports projects, working closely with others to deliver added value.
- Manages internal & external stakeholders and builds strong relationships
- Identification, Reconciliation and clearance of unallocated cash amounts
- Problem solver who provides high level of oversight and support to our offshore team.
Your skills and experience:
- Institute of Credit Management (ICM) on-going study or qualification desired but not essential.
- Experience within a Finance Operations function or a relevant business context.
- Good knowledge of relevant technology, MS office applications, Excel skills, statement production
- Strong credit control experience from a financial services background, insurance experience desirable
- Good telephone manner, ability to build relationships with customers
- A high level of numeracy and literacy
- Strong organisational and analytical skill with an ability to prioritise
Who we are:
With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We therefore look to hire great people and we encourage those people to give their best.
You’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.
Further information:
At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers and we want our employee base to reflect that.
Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.
With the above in mind we accept applications from everyone regardless of your background, beliefs or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation.
We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust.
We have won numerous awards for our work on Diversity and Inclusion. We are also proud to be nominated for the 2020 Insurance Times award for Diversity and Inclusion. You can read about our awards on our website. #LI_HYBRID
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