Customer Care Executive- Start up- EdTech

Location: London (Oval), United Kingdom (in the London office)

Type: Full-time, 9AM - 6PM + 1-2 days 10AM to 7PM

Our Mission

Zen builds and scales online marketplaces which revolutionise the way organisations manage short and long-term recruitment needs.

In 2017 we launched Zen Educate, an online platform that has saved UK schools over £6M to date in supply teaching and recruitment costs.

Using our platform, schools have access to thousands of profiles of fully vetted teachers, who they can book at a click of a button. Think Uber for teachers. Building on this success, we launched Zen Locum last summer - an online platform that matches locums (temporary workers) with pharmacies and opticians - and are similarly having significant traction.

We are well-funded by high-profile investors and are led by start-up veterans behind two of London's most prominent tech companies.

Our Ideal Candidate

- Passion for companies that have a positive social impact and the education sector

- ‘Can do’ attitude, bias for action and you want to be part of a growing motivated team

- You love to take pride in creating an exceptional experience for customers

- Having experience and/or strong knowledge of the education sector is a big plus

Helpful to have but not essential

- University degree

- Background in customer service or customer success or inbound sales

What will you be doing?

- Work collaboratively with the operations, sales, and the technology team to continuously ensure educators are choosing Zen Educate as their primary source for work

- Be the primary contact for customer enquiries, both schools and educators

- Ensure key service standards on responsiveness to phone calls, emails and messages are met in order to ensure happy customers

- Ensure the smooth daily operations of the business by proactively resolving & flowing queries to the appropriate person in the company

What's in it for you?

- Work that you want to talk about

- Competitive salary

- Ownership in the company

- 25 days of holiday

- Private healthcare

- Central London office with perks like fresh fruit, bike parking, showers and an on-site gym and café

- Fun-loving, tight-knit team solving a problem that makes a difference

Diversity and Inclusion

At Zen, we strive to build a culture of equity and inclusion, where everyone is respected, valued and appreciated for their unique traits, experiences and perspectives. We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio-economic status, disability, religion or beliefs. We value our differences and believe that practices of Diversity, Equity and Inclusion help us create a fairer, more compassionate environment for all.

We welcome applicants with diverse backgrounds and different experiences and perspectives — just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive culture where people’s voices are heard and all our team can look forward to coming to work.

We are committed to building a team that reflects the diversity of our community and promoting an equitable and inclusive environment for all. We seek out diverse opinions, beliefs, and experiences because they collectively make us stronger; we’ve had former teachers, pilots, fundraisers, engineers, lawyers, marketers, social media experts and more join our team.

Job Type: Full-time

Salary: £23,000.00-£27,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Life insurance
• Private medical insurance
• Referral programme
• Sick pay

Schedule:

• Monday to Friday
• No weekends

Work Location: One location