Official Specifications
Role Overview & Mandate
Executive Summary
Wollaston Motors are looking for a Reception Team Leader. Your role You’ll be the first point of contact for our customers calling...
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Wollaston Motors are looking for a Reception Team Leader.
Your role
You’ll be the first point of contact for our customers calling or visiting our showroom. As well as greeting our guests you will be carrying out a variety of daily administrative and housekeeping tasks relating to ensure our showroom standards are always met and supervising the Reception Team. It’s all about giving BMW customers an excellent first impression.
Your profile
The ideal candidate will understand brand image and be passionate about the customer experience, along with being committed, punctual and friendly. Interpersonal skills are essential, and computer skills an advantage. Customer awareness and a customer centric approach to all interactions are essential, as are the ability to meet deadlines and work under pressure and be part of a busy team. You must be able to evidence relevant experience in a supervisory role, ideally where you have been responsible for ensuring sufficient resource through managing a team rota.
Why Wollaston?
Wollaston, part of the William Morgan Group, is passionate about continuing to build an environment where everyone feels valued, appreciated, and able to reach their full potential. Our benefits package is designed to do just that.
Join us in our mission is to deliver outstanding automotive services and you could benefit from basic salary of £25,200 (dependant on experience), your birthday off, 30 days holiday, inclusive of bank holidays rising to 32 with service, 1,000's of retailer discounts with Torque, our engagement hub, paid time off to volunteer, life insurance, a cycle to work scheme and much more.
Your role
You’ll be the first point of contact for our customers calling or visiting our showroom. As well as greeting our guests you will be carrying out a variety of daily administrative and housekeeping tasks relating to ensure our showroom standards are always met and supervising the Reception Team. It’s all about giving BMW customers an excellent first impression.
Your profile
The ideal candidate will understand brand image and be passionate about the customer experience, along with being committed, punctual and friendly. Interpersonal skills are essential, and computer skills an advantage. Customer awareness and a customer centric approach to all interactions are essential, as are the ability to meet deadlines and work under pressure and be part of a busy team. You must be able to evidence relevant experience in a supervisory role, ideally where you have been responsible for ensuring sufficient resource through managing a team rota.
Why Wollaston?
Wollaston, part of the William Morgan Group, is passionate about continuing to build an environment where everyone feels valued, appreciated, and able to reach their full potential. Our benefits package is designed to do just that.
Join us in our mission is to deliver outstanding automotive services and you could benefit from basic salary of £25,200 (dependant on experience), your birthday off, 30 days holiday, inclusive of bank holidays rising to 32 with service, 1,000's of retailer discounts with Torque, our engagement hub, paid time off to volunteer, life insurance, a cycle to work scheme and much more.
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