Official Specifications
Role Overview & Mandate
Executive Summary
Reporting to: Head of Operations & People Hours: 37.5 hours Work pattern: 5 days out of 7, including weekends...
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Reporting to: Head of Operations & People
Hours: 37.5 hours
Work pattern: 5 days out of 7, including weekends and bank holidays
Duration: Permanent
Are you someone who is passionate about delivering quality food and excellent customer service? Are you looking for a new opportunity in a unique environment? West Midland Safari and Leisure Park are looking for an individual with a wealth of management experience in the food & beverage industry to join our team. In this busy and varied position, you will be responsible for a multi-unit F&B function which provides our guests with eat in and grab and go options. The role is required to exceed guests’ expectation, whilst archiving profit and sales growth.
About you
We are looking for a self-motivated and driven individual, who understands the aim is to provide exceptional service to everyone, every time. You will thrive in a fast paced managerial position, demonstrating your ability to lead and develop a diverse team. You will have the capability to meet the changing needs of a demanding business environment whilst ensuring compliance with all food safety regulations, ensuring high standards are achieved and maintained at all times. You will have sound knowledge of the food and beverage industry, enjoy growing business, as well as some days leading with a more hands-on approach. You may have previously managed in a multi-unit hospitality environment, selling a variety of products to the public.
Benefits
As well as benefiting from working in a unique and beautiful setting, you’ll also receive a range of additional perks to employment including:
West Midland Safari Park is an award-winning visitor attraction, located in Worcestershire in the heart of England. It is home to some of the world’s most beautiful and critically endangered species, with a four-mile safari drive-through, walk-through Discovery Trail, African Village and Lemur Woods, as well beautiful walking trails, allowing guests to experience up close encounters with hundreds of exotic animals. Guests can also choose from a wide range of catering and retail outlets, as well as enjoying a large amusement area with over 25 rides and attractions providing the ideal venue for family days out.
In 2021, the Park introduced Safari Lodges – luxury accommodation allowing guests to stay overnight for the first time. Guests can wake up to incredible sights of elephants, giraffe, rhino and red panda, or sleep just a ‘whisker’ away from lions, tigers and cheetahs.
In addition, the park is home to three incredible venues – Spring Grove House, Treetops Pavillion and Cellarz, which play host to weddings, corporate events and social celebrations.
What we do
Our mission is to bring people together to create unique wildlife experiences that exhilarate, educate and leave memories to last a lifetime. Our 200-acre site allows us to do just that, whether you’re a day guest, wedding guest or overnight guest! We create experiences unlike no other, attracting visitors from across the Midlands and beyond.
Our brand and our team members live by our core values. We’re passionate and work with a sense of togetherness, always striving to be progressive, with preservation at the heart of everything we do, all while creating unforgettable experiences. Through these principles we aspire to achieve our vision: to be the number one UK wildlife attraction through the creation of immersive animal habitats and unique visitor experiences.
Application deadline 18th June 2023.
Hours: 37.5 hours
Work pattern: 5 days out of 7, including weekends and bank holidays
Duration: Permanent
Are you someone who is passionate about delivering quality food and excellent customer service? Are you looking for a new opportunity in a unique environment? West Midland Safari and Leisure Park are looking for an individual with a wealth of management experience in the food & beverage industry to join our team. In this busy and varied position, you will be responsible for a multi-unit F&B function which provides our guests with eat in and grab and go options. The role is required to exceed guests’ expectation, whilst archiving profit and sales growth.
About you
We are looking for a self-motivated and driven individual, who understands the aim is to provide exceptional service to everyone, every time. You will thrive in a fast paced managerial position, demonstrating your ability to lead and develop a diverse team. You will have the capability to meet the changing needs of a demanding business environment whilst ensuring compliance with all food safety regulations, ensuring high standards are achieved and maintained at all times. You will have sound knowledge of the food and beverage industry, enjoy growing business, as well as some days leading with a more hands-on approach. You may have previously managed in a multi-unit hospitality environment, selling a variety of products to the public.
Benefits
As well as benefiting from working in a unique and beautiful setting, you’ll also receive a range of additional perks to employment including:
- 30 days holiday (inclusive of bank holidays) with an additional day after 5 years’ service.
- WMSP Annual Pass which gives you and your family and friends free admission and theme park wristbands, and free entry to our sister site Drayton Manor Park.
- 35% Discount in our retail and catering outlets and off park special events.
- 24 Hour access to an online doctor and access to online prescriptions.
- Counselling access.
- Online retailer discount portal.
West Midland Safari Park is an award-winning visitor attraction, located in Worcestershire in the heart of England. It is home to some of the world’s most beautiful and critically endangered species, with a four-mile safari drive-through, walk-through Discovery Trail, African Village and Lemur Woods, as well beautiful walking trails, allowing guests to experience up close encounters with hundreds of exotic animals. Guests can also choose from a wide range of catering and retail outlets, as well as enjoying a large amusement area with over 25 rides and attractions providing the ideal venue for family days out.
In 2021, the Park introduced Safari Lodges – luxury accommodation allowing guests to stay overnight for the first time. Guests can wake up to incredible sights of elephants, giraffe, rhino and red panda, or sleep just a ‘whisker’ away from lions, tigers and cheetahs.
In addition, the park is home to three incredible venues – Spring Grove House, Treetops Pavillion and Cellarz, which play host to weddings, corporate events and social celebrations.
What we do
Our mission is to bring people together to create unique wildlife experiences that exhilarate, educate and leave memories to last a lifetime. Our 200-acre site allows us to do just that, whether you’re a day guest, wedding guest or overnight guest! We create experiences unlike no other, attracting visitors from across the Midlands and beyond.
Our brand and our team members live by our core values. We’re passionate and work with a sense of togetherness, always striving to be progressive, with preservation at the heart of everything we do, all while creating unforgettable experiences. Through these principles we aspire to achieve our vision: to be the number one UK wildlife attraction through the creation of immersive animal habitats and unique visitor experiences.
Application deadline 18th June 2023.
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