Junior Network Operations Engineer

About Wessex Internet

Wessex Internet is a dynamic and fast-growing Internet Provider in the South West that is changing the way full fibre broadband is rolled out in rural areas. We believe that the countryside deserves lightning-fast broadband and are passionate in delivering a fantastic service to thousands of customers whose copper line upgrade is deemed uncommercial by the rest of the industry.

We design, build, and manage our own 3000km FTTP (Fibre to the Property) network in-house and are one of the leading suppliers making use of several Government funded voucher programmes.

Wessex Internet is growing fast. Our vision is to scale whilst retaining our excellent and personal customer service. In order to make our teams more effective and efficient we are investing in world class business systems and processes. Wessex Internet wants to make step change improvements to the broadband experience, setting it apart from other internet providers.

We believe in building a great place to work, where everyone’s contribution is valued, and everybody has the chance to raise their ideas and make a difference everyday.

Every one of us is responsible for the continued success of Wessex Internet, each individual has something valuable to offer, and together we’re constantly looking for better ways to serve more people. We’re growing fast, and we need the best people to join us.

The Role

Are you an enthusiastic, confident character with exceptional customer service skills and are looking to build a career in IT? or are you already working within the IT field and looking for a new challenge? If this sounds like you, then we’d love to hear from you!

Working within the Network Operations team you will be integral to the growth and development of the company’s network by supporting our customers within the Support Team.

As part of your role, you will be dealing with customer issues, configuration of devices to be sent out to customers and providing out of hours, on call support.

The successful candidate will need to be proactive and enjoy working independently as well as part of a team.

Wessex has a collaborative and supportive culture that encourages independent thinking and internal progression. Wessex is looking for people who are flexible, analytical and ambitious who will help define the company’s expansion over the next 5 years. As a rapidly expanding team there will be significant opportunities for growth within this role.

Responsibilities

• Diagnose and resolve technical hardware and software issues
• Configuration of Routers, Analogue Telephone Adapters, Switches, and other network equipment
• Maintain and update network systems & documentation
• Promote network security best practices
• Liaise with other departments maintaining customer support
• Working as part of a support team speaking with customers and engineers to resolve issues
• Trouble ticket/Customer case management

Requirements

• Strong customer support skills and good telephone manner
• Previous experience of working in a direct customer facing environment
• Attention to detail
• Desire to progress in a technical role

Ideal but not essential for the role:

Network + / Network A+ Qualification

Benefits

• The option to buy or sell an additional 5 days holiday
• Private medical insurance
• Life Insurance
• Income Protection
• Cycle to work scheme
• Tech Scheme
• Opportunities to progress your career - We’re a young, fast-growing business that is proud of our team of homegrown specialists. Whether you want to step up to lead a team, or expand your skills in a new area, we’ll help you reach your potential.
• Free breakfast – including fruit, snacks, teas & coffees available throughout the day
• Regular social events
• Free onsite parking
• 75% discount to Wessex Internet package

Find out what it’s really like to work at Wessex Internet from some of our team by visiting https://www.wessexinternet.com/careers/ and watch our short video https://youtu.be/5U1j7GzB3Cc

Salary: £22,000 - £26,000 DOE

Hours: 40 hours per week

Role Type: Full Time/Permanent

Location: Hybrid / Office based near Blandford Forum, Dorset (3+ days office based)

Holiday: 25 days plus bank holidays