Data Analyst

About Wessex Internet

Wessex Internet is a dynamic and fast-growing Internet Provider in the South West that is changing the way full fibre broadband is rolled out in rural areas. We believe that the countryside deserves lightning-fast broadband and are passionate in delivering a fantastic service to thousands of customers whose copper line upgrade is deemed uncommercial by the rest of the industry.

We design, build, and manage our own 3000km FTTP (Fibre to the Property) network in-house and are one of the leading suppliers making use of several Government funded voucher programmes.

Wessex Internet is growing fast. Our vision is to scale whilst retaining our excellent and personal customer service. In order to make our teams more effective and efficient we are investing in world class business systems and processes. Wessex Internet wants to make step change improvements to the broadband experience, setting it apart from other internet providers.

We believe in building a great place to work, where everyone’s contribution is valued, and everybody has the chance to raise their ideas and make a difference everyday.

Every one of us is responsible for the continued success of Wessex Internet, each individual has something valuable to offer, and together we’re constantly looking for better ways to serve more people. We’re growing fast, and we need the best people to join us.

The Role

As part of the company’s continued growth, an opportunity has arisen for a talented and driven Data Analyst to join our Data Analytics Team. When you join Wessex Internet, you can expect to grow in your role as we grow as a company.

As a Data Analyst, you’ll be using advanced analytics to develop business solutions which increase the understanding of our business, including its customers, processes, and products. You’ll be working closely with business stakeholders to define detailed business questions, problems or opportunities which can be supported through analytics, making sure that new and existing processes are designed to be efficient, simple, and automated where possible.

Responsibilities

As a Data Analyst your responsibilities will include:

• Delivering data to support day-to-day decision making and longer-term strategy
• Communicating insights in a compelling way to convey a clear story to stakeholders
• Creating dashboards and visualisations to enable colleagues to self-serve
• Lead efforts to improve data integrity and accuracy within our CRM system
• Maintaining and improving existing data tools and proactively identifying opportunities to develop new solutions
• Providing technical expertise and responding to requests from non-data-oriented colleagues

Requirements

• Previous experience working within the data analytics field
• Ability to build visualisations and dashboards (e.g., Tableau, Power BI, or similar)
• Excellent SQL skills
• Proficiency in one or more scripting languages e.g., R or Python

• Highly proficient in excel and data management (essential)
• High attention to detail and data quality

• Proven experience of using data for customer insights
• Effective stakeholder management skills and the ability to explain complex data to non-technical colleagues
• Pro-active attitude with a problem-solving mindset

Benefits

• The option to buy or sell an additional 5 days holiday
• Private medical insurance
• Life Assurance
• Income Protection
• Cycle to work scheme
• Tech Scheme
• Opportunities to progress your career - We’re a young, fast-growing business that is proud of our team of homegrown specialists. Whether you want to step up to lead a team, or expand your skills in a new area, we’ll help you reach your potential
• Free breakfast – including fruit, snacks, teas & coffees available throughout the day
• Regular social events
• Free onsite parking
• 75% discount to Wessex Internet package

Find out what it’s really like to work at Wessex Internet from some of our team by visiting https://www.wessexinternet.com/careers/ and watch our short video https://youtu.be/5U1j7GzB3Cc

Salary: £28,000 - £33,000 per annum, DOE

Role Type: Full Time/Permanent

Hours: 40 hours per week

Location: Office based near Blandford Forum, Dorset

Holiday: 25 days plus bank holidays