EMS 999 Call Handler

The Welsh Ambulance Service NHS Trust is offering an exciting opportunity for you to join the Clinical Contact Centre Team as a 999 Call Handler based within the Clinical Contact Center at Llanfairfechan.

You will be expected to receive and manage calls for the Emergency Medical Service including 999 call handling.

You will be required to work an alternating shift pattern of variable length which will include out of hours, bank holidays and weekend duties.

The role is an integral link in the chain of life and you will be required to input details speedily and accurately onto a computer system. Listening and keyboard skills are essential.

The environment can be pressured and challenging as is the unpredictability of 999 calls and therefore good interpersonal skills and experience of working in small teams would be beneficial.

Due to the nature of working hours and shift patterns applicants must be aged 18 years or over to comply with 'Young Workers at Work Regulations'.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from BME communities and disability groups.

Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English

Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

The Clinical Contact Centers are engaged on an exciting modernisation programme and if you feel you have the skills and enthusiasm to join our team and educated to a minimum of 5 grade C GCSEs we would like to hear from you.

The jobholder is required to receive and deal effectively with calls for the Emergency Medical Services, obtaining relevant data from callers in a professional empathetic manner and providing calm reassurance and pre-arrival instructions from protocols where necessary. In addition, the jobholder is required to record details accurately and input information onto the computerised Control and Communications systems, within recognised time-frames and to communicate effectively to convey all relevant information to appropriate parties, including other Control staff, attending crews, hospitals, Health Care Professionals, and other emergency services in accordance with Medical Priority Dispatch Systems (MPDS) and protocols, and Trust policies and procedures. The post holder assists with the implementation of Major Incident Plans, deals with urgent and non-urgent calls as required, and carries out related clerical duties.