Team Leader

Are you friendly and organised with a passion for providing excellent customer service but looking to further your skills and career?

Here at Well, we aim to build the best prescription experience in the UK. Sounds ambitious, right? But that’s okay, because we’ve got a fantastic team of talented, creative and forward-thinking people, that are key in helping us get there.

This is a new role to our Community Pharmacy team which we believe will be absolutely pivotal to the success of field team. You’ll be working within one of our Pharmacies and as the Team Leader, you’ll be responsible for the effective operation of the pharmacy by ensuring the basic operational processes and procedures are adhered too.

You’ll report into the Pharmacist and focus on:

Patient Safety, Quality and Standards

• Supports the Pharmacist with the efficient and effective running of the dispensary

Delivering Outstanding Care

• Helps to prioritise the team’s workload and maintaining an awareness of patient needs & those of the wider Pharmacy environment
• Helps the Pharmacist to maintain the day to day relationship with GPs, practice managers and receptionists

High Performance Team

• Administers and updates basic staffing processes including holiday & staffing rotas
• Helps to ensure that effective communication is maintained across the team so that everyone is updated & aware of latest information
• Coaches and provides feedback to all colleagues – both those in training and those not - in order to develop a skilled workforce

General

• Deputises for the Pharmacist as required
• Supports the delivery of the relevant ‘Performance-on-a-Page’ measures
• Participate in or contribute to other appropriate activities as required by the business

As a Team Leader, you will thrive on team, patient, and customer interaction, enjoy working at pace and with accuracy as well as be someone who is resilient, who enjoys constant change and challenges. You’ll be motivated by leading a team to deliver tangible and measurable results and adaptable to each day.

Understanding of Community Pharmacy is desirable but not essential, but you will need excellent communication skills, able to build and maintain great relationships with your team and practice personnel as well as good commercial and analytical skills. You’ll be effective at coaching and feedback skills as well as have good planning and organisational skills with the ability to manage conflicting priorities & allocate resource effectively.

Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.

Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.

For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy is the third largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.

Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.

The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.

We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.

We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.

‘Together we make a difference’

• Highly competitive salaries
• Generous holiday allowance including bank holidays
• Opportunity to gain further qualifications
• Pension scheme
• Employee discount scheme
• Superb development and career opportunities
• Bonus scheme