Senior Scheduler

We have an opportunity for a Senior Scheduler to join our Living Space team in Redditch on our responsive repairs and maintenance contract . The focus of this role will to lead, monitor and challenge an administrative team to deliver a quality and customer focused service ensuring that the company is efficient, safe and profitable.

Within the Group, Wates Living Space is one of the UK’s leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Our leading position within the maintenance sector has enabled the business to realise ambitious strategic growth, offering our clients a truly integrated national service for all of their maintenance requirements.

Key Accountabilities will include:

• Ability to lead a team of schedulers and administrators to maximise productivity, efficiencies and effectiveness.
• Review, monitor and challenge KPI data to identify shortfalls in the service and implement processes for continual improvement of operational excellence.
• Full compliance with use of Operating Framework.
• Develop and maintain excellent customer relationship including attendance to Client Contract Meetings as and when required.
• Manage complaints effectively to identify patterns and trends and instigate and lead on improvements of the service.

We are looking for you to have relevant team leadership experience within a similar industry and environment.

To be successful in the role you be an excellent communicator with the ability to problem solve, multi task and work to tight deadlines whilst inspire those around you.

Wates Group is one of the largest, and most successful family-owned private construction, development, and property services companies in the UK. We are building a place to work where everyone belongs, by one small act of inclusion at a time. We celebrate difference and welcome diversity.

As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.

The Wates Group are committed to three ambitious environmental targets for 2025: Zero Waste, and Zero Carbon, from our operations and Positive Nature Enhancement. Wates are pushing to take a leading role in reducing our industry’s environmental impact.