Role Overview & Mandate
Executive Summary
United Kingdom Position Description Position – Bus Field Service...
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Sources: USCIS E-Verify & Home Office CoS
Position Description
Areas available: Croydon – Hayes – Enfield
Salary up to £21 per hour
£1,000 signing bonus
- 40 hrs per week with flexible start times
- Start time to reflect the customer requirements.
- Days - Monday – Friday.
- Requirement to be on call and cover weekend 1 week in 5.
- Company van/fuel supplied
- Generous Pension Plan
- Health cash plan = access to dental insurance
- Ignition, our electric vehicle salary sacrifice scheme
- Enhanced holiday package
- Enhanced Maternity/adoption/paternity leave
- Employee savings and retail discounts
- Cycle to work scheme
- Career development opportunities, along with training plans managed through our inhouse technical training team.
- Support for you and your family through an online Wellbeing centre
Business Overview - Volvo London Bus Field Service operation is a centrally managed business. Dedicated to the service and support of Bus and Coach customers and dealer operational demands across the Volvo London network, providing a highly flexible regional support service.
The role of Bus Field Service Technician
The Bus Field Service Technician will be a key interface between the Field Service Operations control team and the bus and coach customer(s). Providing superior diagnostic and repair skills in a flexible and professional manner in support of customer(s) needs.
Key elements of the role:
- Qualified commercial vehicle technician NVQ Level3.
- Bus and coach experience preferred but not essential as training and support will be provided.
- Mobility to work at any customer premises and or the regional dealer network as defined by the operations team (Field Service Van will be provided).
- Ability to build strong personal relationships with the operations team and the customer.
- Provide industry leading levels of customer service and technical support.
- Must be able to work under your own supervision and or work as part of a team.
- Must take responsibility for own efficiency and productivity (hours bought and hours sold) on a daily basis and challenge central operations team accordingly.
- Must be process orientated and be prepared to work paperless. Which includes the use of systems and technology required to support a defined way of working.
- Must be prepared to work to all prescribed processes.
- Must be a team player.
- Must work within the SHEQ guidelines (Safety, Health, Environment, Quality) set out in the company policies and help the company achieve its objectives in these areas.
- Must be prepared to be responsible for all company equipment, including any stocks provided in support of carrying out day to day repairs.
About us
The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands - Volvo, Volvo Penta, UD Trucks, Terex Trucks, SDLG, Renault Trucks, Prevost, Nova Bus, Mack, Eicher, Dongfeng Trucks and Arquus.
The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.
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