IT Helpdesk Technician

Title: IT Helpdesk Technician
Location: Crawley, travel to other sites as required
Reporting to: IT Helpdesk Supervisor
Working hours: Monday – Thursday 8.45am – 4.55pm, Friday 8.45am – 4.25pm (40 minute lunch break).
Salary and benefits: £24,000 depending on experience. Discount platform for supermarkets and retailers, training and development, Employee Assistance Programme for wellbeing and support.

Volution Group Plc is a market leader in residential and commercial ventilation systems; our purpose is to provide healthy indoor air, sustainably.

Volution Group plc is listed on the London Stock Exchange and is a constituent of the FTSE250 index. We have legal entities or business operations in 14 countries. We seek to grow via both organic means and acquisitions, and have completed more than 20 acquisitions in the past 10 years.

Role profile:

A fantastic development opportunity to work within a busy, and experienced, Information Services department. You’ll be responsible for supporting the company’s IT services including installs, maintaining and resolving issues with computer systems, hardware and software.

You will be the initial point of contact for all users of the IT service and ensure that their computer\software related issues are logged on the helpdesk system and corrective procedures are taken or applied.

You’ll monitor the progress of outstanding issues, keeping users informed as to the status of their issues, and escalate any un-resolved issues as necessary to the IS Helpdesk Supervisor.

To be successful in this role you will be enthusiastic and a great communicator with the willingness to learn IT systems and processes. You’ll be able to confidently manage a large volume of IT support tickets and incoming calls from users, and be able to plan and prioritise your day ensuring you are meeting departmental targets.

As an IT Helpdesk Technician your key responsibilities will include:

• Work as part of a team to manage logging of daily IT Support tickets onto the ticketing system (approx. 20-30) and answering incoming phone calls (up to 20).
• Maintain the central record of issues that users experience with any computer hardware, software or associated equipment or service.
• Act as a point of contact, on operational matters, between the Company and suppliers of computer hardware, software and services to ensure that problems are resolved.
• Configure and maintain user accounts.
• Help maintain the user access and security of IT systems and application software.
• Configure and install computer hardware and software to set Company standards.
• Monitor the day-to-day IT tasks to ensure that all regular operational functions such as backups and log file purges are performed to agreed schedules.
• Maintain accurate inventory records of computer consumables, software, hardware and associated equipment.
• Purchase and install IT hardware, printers and consumables, ensuring suitable stock levels are maintained.
• Be available beyond normal working hours in the event of machine or system failure to ensure that day-to-day operational schedules are maintained.
• Provide support for multiple sites and remote users within the UK. Able to travel to and work at remote locations as required.

To be successful in this role you will have:

Essential:

• 1-year minimum experience of working within an IT systems support environment
• Competent in the setup and basic problem solving of networked PCs, printers and associated hardware.
• Proficient in the use of various business application software packages, e.g., Microsoft Office 365, Word, Excel, Outlook etc.
• Proven experience of Windows 10/11
• Able to communicate effectively with people at all levels, both internally and externally with suppliers, etc.
• Confident multi-tasking, with a flexible and adaptable approach to work.
• Can plan and prioritise your workload, and capable of working within a pressured environment in a calm and effective manner.
• Able to make decisions independently, as well as being a team player.
• Be self-motivated with desire to meet organisational and personal objectives.
• Good organisational and numerical skills combined
• Own transport essential.
• Desirable, training provided where needed:
• Proficient in the configuration of users, groups, PC’s, and printers in an Active Directory/Exchange Domain.
• Have a clear understanding of PC and network security, including anti-virus systems, patch management, group policies, NTFS and ACL’s.

What we can offer you:

• Competitive salary dependent on experience
• Annual leave – 25 days plus bank holidays
• Company Pension
• Employee Assistance Programme
• Online discount platform for supermarkets and retailers
• Ongoing training & development
• Onsite parking / good transport links
• Team and company social events

You can learn more about us here; https://www.volutiongroupplc.com/about-us/

Equal opportunities: All current employees and potential employees are provided equal employment opportunities by Volution Group Plc

Notice to Agency and Search Firm Representatives: We are not accepting unsolicited CVs/resumes from agencies and/or search firms for this job posting.

Job Types: Full-time, Permanent

Salary: From £24,000.00 per year

Benefits:

• Company pension
• Employee discount
• Life insurance
• On-site parking
• Referral programme
• Sick pay
• Transport links

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Crawley: reliably commute or plan to relocate before starting work (required)

Experience:

• Technical support: 1 year (preferred)

Work Location: In person

Reference ID: ITHDCRAW