Subscriptions Executive

At Vivo Life, we create award-winning, nutritionist-approved functional foods for a healthier body, mind and planet.

We are recruiting for a maternity cover Subscriptions Administrator here at Vivo Life and we are looking for an innovative and passionate individual to join us!

What’s in it for you?

We feel that when recruiting someone to join Vivo, they should want to join our team as much as we want them to, so it is really important to us that this is the right role for you!

Vivo are a team of freethinkers who value honesty, integrity and free thinking, as well as adopting the concept that any work that we do is going to leave a positive impact.

Salary- £25,000

This is a hybrid role, with regular meetings in Bristol, as well as working from home. You are expected to have the ability to work from home when applying for this position.

• Holiday 25 days plus bank holidays
• Private medical insurance (after successful probation)
• Paid Charity Day
• Employee discounts
• Dedicated monthly training time allocation
• Flexible working hours (Monday-Friday 40hrs a week)
• Profit Related Pay Plan

At Vivo Life, we know that recruiting the best people means accessing the widest possible network of that talent. We value a diverse workforce, Women, people of colour, people with disabilities and members of the LGBTQ community are strongly encouraged to apply.

Why is this role important to us?

As our Subscriptions Administrator, you are key to providing an amazing experience to our most loyal customers, our subscribers. You do this through optimising our subscription platform and assisting in the development of our subscription model, driving both new subscriber acquisition as well as retention.

But what will this role actually do day to day?

Support the management and optimisation of our existing subscription platforms through efficient administration, driving engagement and improving retention.

Support the ongoing management and set up of our third-party applications as well as any subscriptions specific operational requirements needed to support other departments including store launches, product data updates, testing

Support the Customer service team with any issues relating to subscription customer facing experiences as well as back end administrative challenges.

Assist in the collection and reporting of relevant subscription data and KPI’s including cancellation reasons

Work with our operations team to ensure a consistent and reliable subscription service, ensuring subscription stock is available through a strong allocation process

Where required, work alongside CRM to help support subscriptions for relevant marketing campaigns including new product launches/reformulations

Manage subscription applications and integrations for new or functional changes

Keep up to date with new ideas or propositions with subscriptions in other businesses so that we can give our customers the best possible service

Execute the subscription strategy for 2023

Pass on any product feedback or new product suggestions to the Product team

Highlight any repeat customer queries to Customer service so that the Knowledgebase can be updated

Weekly Recharge call to discuss support requests or open tickets

Happy to get stuck in and take on new challenges!

OUR MISSION - is to create a healthier, kinder and more sustainable future for people, planet and animals

Agencies are politely asked not to contact Vivo regarding this role

Job Types: Full-time, Fixed term contract
Contract length: 9 months

Salary: £25,000.00 per year

Benefits:

• Casual dress
• Company pension
• Employee discount
• Paid volunteer time
• Private medical insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Bristol: reliably commute or plan to relocate before starting work (required)

Application question(s):

• If we asked you which product out of our product range you are, what would you say and why?

Experience:

• Microsoft Excel: 2 years (required)
• E-commerce: 1 year (required)

Work Location: Hybrid remote in Bristol