eCommerce Assistant

The V&A is the world’s leading museum of art, design and performance, housing 2.3m objects that span 5000 years of human ingenuity, alongside a world-leading programme of exhibitions and events. Its ambitious strategy will see it expand to multiple sites in London in coming years – making this one of the most exciting times in V&A history.

The Audience, Commercial and Digital division is responsible for making our visitors feel part of the V&A’s growing family of sites as it evolves. This division leads the V&A’s brand, audience, reputation, digital, front of house and commercial (retail, catering, publishing, brand licencing and ticketing) activity, building a lasting relationship with current and future audiences, driving value and revenue in the process.

The Commercial focus is to generate revenue, using the V&A brand, collections and exhibitions here in London and across the world. 100% of our profits are returned to the museum, helping to fund its programme and collections for the future. The famous V&A Shops are considered a benchmark in museum trading across the world, and set a standard to which others aspire.

Having recently implemented Salesforce Commerce Cloud as our new eCommerce platform, bringing together online retail, ticketing, membership sales and donations into one seamless shopping experience that underpins the V&A brand, the eCommerce arm of this division is developing ambitious plans for the future of its online shop.

Purpose of the role

This role sits within the Retail team, with a focus on performance of vam.ac.uk/shop.

As eCommerce Assistant you will provide support to the eCommerce Manager and collaborators across teams, delivering the online shop catalogue to site in a commercially engaging way that offers an outstanding shopping experience, reflects the V&A’s brand vision, and supports the strategic and business objectives. You will ensure every product is described accurately, beautifully presented, and well supported for optimal trading against our KPIs.

This role will work closely with colleagues across Retail, the wider museum, and third-party suppliers to ensure good understanding of retail practice, online shopping and related applications and content management systems.

We are looking for demonstrable organisational skills and a strong attention to detail.

This is a temporary role for 12 month maternity cover.

Closing date for applications is 31 May 2023 at midnight