In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.

The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.
Alongside the rest of our values, “courage” and “mutual respect” define our actions every day and how we wish to contribute to the world.

Are you service oriented and truly enthusiastic about delivering a memorable experience for our customers ?

Then come join us as Design Advisor !

Due to an exciting period of growth, we will be expanding our team over the next 6 months and will be actively recruiting for new team members to join us on various start dates throughout the remainder of this year.

The VELUX Group has embarked on an exciting new journey with the aim of bringing even greater value to our customers and end-users. We have a desire to transform people’s homes by adding daylight and fresh air designs into home improvement projects.

At the VELUX Group, we give you the chance to grow and to shape your own career. To work in an international environment. To be part of a company that leads the market in sustainable indoor living.

Your challenges

At our Head Office in Glenrothes, Fife, you will join our local design advisory team. You will become part of our consumer services department and a team of highly innovative and skilled colleagues. This role will report directly to the Advisory Services Manager.

As our Design Advisor, you'll be the primary contact for customers seeking guidance and design advice on integrating new VELUX products into their homes. You'll deliver quality customer designs through phone, email, or virtual consultations. By reviewing project plans and offering suitable design advice, you'll empower customers to make informed decisions for their home improvement projects- thereby driving sales for the VELUX Group.

More specifically, you will:

• Listen and gather information from customers to understand their design needs and key drivers for their projects, offering proactive support and advice.

• Develop a comprehensive understanding of the project, including construction requirements, visual preferences, and functional requirements.

• Recommend the optimal design solution based on your expertise and understanding of the project and its needs.

• Define the solution and collaborate with colleagues who specialise in visual rendering to create a visualisation package.

• Provide relevant information about products and services to streamline the customer's building process.

• Take complete responsibility for the customer's journey and ensure a positive experience.

Your qualifications

As a person you are service-minded and have a passion for delivering high quality and commercially focus interactions with customers via telephone, email, or virtual consultations. You are characterized by your excitement about people, sales and design advisory. By utilising your good communication and agility skills you will provide our customers with an excellent service.

You thrive in an outgoing role and with your politeness and natural skills of building working relationships you easily build effective relationships whether it is face-to-face, on the telephone or via email. You quickly establish rapport with people and your demeanour instils trust and confidence. You actively propose, recommend, and guide the way.

With your structured approach and attention to details, you never lose sight of a customer project, and meeting deadlines and delivering what has been agreed with the customer is of paramount importance to you.

Furthermore, you:

• Have practical experience in providing technical or design advice in the field of home improvement, such as being a kitchen design advisor, interior design advisor or similar roles.

• Have a sales-oriented mindset and the ability to successfully close sales, ensuring that customers receive the solution that best suits their needs.

• Hold well-developed questioning techniques to ensure in-depth understanding of customer needs.

• Are curious and excited to learn about our product portfolios and offerings.

• Have strong IT skills and experience working with CRM systems.

Your opportunities

This is a fantastic opportunity for highly motivated, commercially focused professionals to join a fun, creative and skilled team working with exciting targets, we offer you an opportunity to grow in your professional career.

You will work alongside experienced colleagues - in a setting where knowledge is shared, and responsibility is given to those who can and will. Our team is characterised by an informal tone, high feedback culture and respect for each other - as team members and as well as individuals.

We are a solid value-based company where commitment, mutual respect and customer centricity are among the core values and teamwork and professionalism is essential to the way we work.

Application and contact

Learn more about the VELUX Group online at www.velux.com, where you can read more about working at our company and what to expect of our recruitment process.

We are looking forward to receiving your application and CV as soon as possible. We will review applications and conduct interviews on an on-going basis, so don’t wait to apply.

#LI-Hybrid

Equal Opportunity Employer

VELUX Residential is fully committed to the concept and practice of equal opportunity in all aspects of employment. To further our goal of equal employment opportunity for all employees and prospective employees, it is the policy of VELUX Residential to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related qualifications will be required.