Front of House Concierge

Front of House (Day) - 30 hours Monday to Friday

Role Overview:

We are looking for a personable and highly organised candidate for our exciting new development based in Sheffield (10m to the train station). You will be responsible for ensuring that all Front of House services are carried out to a high standard and are delivered timely, accurately and in a cost effective manner. You will act as the face of the building with residents and visitors, displaying professionalism and genuine care for the property.

What you will be doing

• Support residents via Front Desk
• Parcel Management and Key Management
• To co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance
• Complete weekly fire alarm test , and monthly emergency light tests

• To ensure accurate enquiry data is input onto the property management software in a timely manner
• To respond to maintenance requests and arranging for works to be carried out.
• To monitor CCTV and alarm systems at all times during shift.
• To carry out regular building and safety checks

• To rectify any unplanned cleaning emergencies
• Putting communal bins out for the council to collect on a weekly basis

Skills and experience required:

• Excellent communication, listening and problem solving skills.
• Strong time management and organisational skills.
• Ability to work independently and on own initiative.
• Attention to detail and high standards in cleanliness.

• Health and Safety knowledge and Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems.

• Customer service experience, including dealing with difficult situations.

Employee Rewards and Benefits:

• We offer amazing benefits such as a basic salary of up to £25,500, enhanced family leave policies, cycle to work scheme, season ticket loan, enhanced sick pay, study support and much more.
• We also offer enhanced annual leave, including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub

We’re not your usual property company. We’re the North West’s leading property managing agent. At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. So, what do you say – interested?

If you believe you are the right candidate to join the team then apply now, don’t wait any longer and grab this amazing opportunity to join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!

We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process. urbanbubble requires people who are professional, hardworking, innovative, passionate; who are effective in their roles and who truly engage with the customer.