Role Overview & Mandate
Executive Summary
Permanent position, 36.5 hours per week. Want to be part of our team? A fantastic opportunity has arisen as a...
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Permanent position, 36.5 hours per week.
Want to be part of our team? A fantastic opportunity has arisen as a Conference Assistant.
Warwick Conferences offers a range of world-class meeting and conferences facilities in a lively and attractive destination. We’re proud to be part of the University of Warwick and located on its leafy green campus. An organisation that invests all its profits into social benefit – education for students, or world-leading research to improve lives globally.
Our mission is to ensure that every Warwick Conferences customer is entirely delighted by their experience with us. The role of our dedicated team is to create lasting, memorable events that achieve everything our customers hope for and more. We have endless stories of how our people go the extra mile every day for our customers. Constantly on the look-out for any improvement to make, taking personal pride in their work and supporting each other to deliver their very best. Our entire team works together to develop clever ideas to deliver a unique experience for delegates, for every client.
This role is to ensure equipment is in full working order and continue to service meeting spaces throughout the day maintaining required Warwick Conferences standards. This includes ascertaining the audio-visual requirements of customers/guests.
Interview date: w/c 11 or 17 April 2023.
Job Description
Organise and check meeting spaces requirements according to the daily function sheets, ensuring special requirements are met. Ensure all equipment is in full working order and continue to service meeting spaces throughout the day maintaining required Warwick Conferences standards. This includes ascertaining the audio-visual requirements of customers/guests.
DUTIES & RESPONSIBILITIES
Operational
- Set up audio-visual, IT equipment according to customer requirements.
- Support the customer in resolving difficulties with equipment.
- Check function sheets and department notes to ensure that rooms are set up in accordance to customer requirements.
- Follow departmental SOPs ensuring that all standards are achieved.
- Be the point of contact for our customers in their meeting space and surrounding area.
- Answer all radio calls, customer requests and telephone enquiries such as assisting with equipment, providing advice and so on.
- Update handover between shifts, keeping a clear line of communication with colleagues and customers.
- Receive and distribute deliveries such as customer’s course materials, displays and technical equipment.
- Service meeting spaces — tidy, replenish (pens etc.), empty bins & remove rubbish.
- Tidy store rooms to ensure equipment is easily accessible.
- Porterage — assist with customers’ luggage to rooms.
- Utilisation of company vehicles to deliver/move equipment & materials
- Ensure general security of the building, assistance with the final building closure and lock- up of rooms.
Health & Safety
- Responsibility for health and safety of all staff and customers whilst on duty in compliance with current Health & Safety Regulations
- Report Health and Safety issues, and report/rectify maintenance defects.
To undertake any other duties as from time to time maybe required commensurate with the grade of the post.
For further information about the University of Warwick, please read our University Further Particulars.
For further information about Warwick Conferences and opportunities please refer to this link.
Warwick is committed to building an organisation of mutual respect and dignity, promoting a welcoming, diverse and inclusive working and learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to be recognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social and cultural barriers that may otherwise prevent people from succeeding.
We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. To find out more about our social inclusion work at Warwick visit our webpages here.
The University of Warwick holds an Athena SWAN Silver award; a national initiative to promote gender equality for all staff and students. Further information about the work of the University in relation to Athena SWAN can be found at the following link: Athena Swan (warwick.ac.uk)
The University of Warwick is one of the six founder institutions of the EUTOPIA European University alliance, whose aim is to become by 2025 an open, multicultural, confederated operation of connected campuses.
Right to work in the UK
If you do not yet have the right to work in the UK and/or are seeking sponsorship for a Skilled Worker visa in the UK points-based immigration system please click on this link which contains further information about obtaining right to work in the UK and details about eligibility for sponsorship for a Skilled Worker Visa.
