Role Overview & Mandate
Executive Summary
Professional Services Information Services Senior Service Desk Analyst x...
Reviewed by Compensation & Visa Analysts •
Sources: USCIS E-Verify & Home Office CoS
The University of Portsmouth are looking to recruit two Senior Service Desk Analysts to join our IT Service Desk team.
Duties will include triaging and handling inbound contacts including via email, instant messaging and phone based. You will be supported by an experienced team leader, service desk manager, and team.
After initial induction, you will be expected to support the junior members of the team, handle complex queries and undertake more responsible duties within the scope of the IT Service Desk.
This role will not include direct line management, but opportunities will exist to lead the team for brief periods in the absence of the team leader.
The IT Service Desk is made up of 7 Full time Service Desk analysts, plus a Team leader. They are the first point of contact for all Staff and Students in all IT matters.
This role may suit an experienced Service Desk analyst looking to take the next step, or an existing Senior Analyst looking to develop new skills in a supportive environment.
The Service Desk is part of a large IT Department offering a broad range of services to the University. For more information on the role, please contact David Bowes at david.bowes@port.ac.uk
Anonymous shortlisting will be carried out for this role as part of our commitment to equality and diversity, ensuring a fair and consistent approach to recruitment. Personal details will not be disclosed to the shortlisting panel. If you’ve been asked to upload further documents, they should not contain identifying information.
We kindly ask that candidates do not send CVs or cover letters as these will not be considered.
We are strongly dedicated to embedding equality, diversity and inclusion (EDI) within our community. As an Athena SWAN and Race Equality Charter award holder, a member of Stonewall and a Disability Confident Employer we are passionate about creating a welcoming and inclusive environment, regardless of your background. We welcome applications from all talented people. In addition, we want our workforce to be representative of our diverse student population. Please see our EDI Framework and objectives.
