Student Support Advisor (Online Programmes)

Education and Academic Services

This new full-time post is available immediately on a permanent basis. The role holder will be expected to work on a hybrid basis, with some time working from home and some time based in the office.

Summary of the role

We have an exciting opportunity for a Student Support Advisor (Online Programmes) to join our Education Services Team.

This role’s main priority is to support distance learners, on fully online PGT programmes and modules, by maintaining regular and ongoing communication, promoting engagement with studies, motivating learners, responding to enquiries and signposting, where appropriate, to other services, and flagging concerns to the appropriate academic and administrative leads.

The jobholder will proactively engage with students and prospective students from the time that an offer of a place is made through to their module / programme completion. Working as an embedded and fully collaborative member of the Education Support Team, in close liaison with the academic and administration leads of the programmes/modules, the post holder will play a key role in providing effective, professional and sensitive support to distance online students who are experiencing academic and non-academic difficulties that are impacting their ability to study.

In collaboration with the academic Faculties, the Education and Academic Services (EAS) Directorate provides all of the key administration and education support activities that underpin the student experience from Fresher’s Week to Graduation. Service divisions within EAS include Library and Culture Services, Teaching Quality and Academic Enhancement, Student Employability and Academic Success, and Education Services. This role sits within the Education Services area of responsibility comprising approximately 250 staff.

Please ensure you read the Job Description and Person Specification for full details of this role.

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2023 and the 2022 Academic Ranking of World Universities released by Shanghai Rankings).

Our research income in recent years means we’re the fastest growing UK Research University with some of the world’s most influential scientists, and we seek to answer some of the most fundamental issues facing humankind today. More than 99% of our research is of international quality and our world-leading research impact is growing faster than any other Russell Group university (2021 Research Excellence Framework). We are using the power of our education and research to create a sustainable, healthy and socially just future. Our shared purpose and vision continually moves us forward to make a difference to our people, our communities, our partners and the world around us. Read about our world leading research on Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO City of Literature

Our Equality, Diversity and Inclusion Commitment

Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Reasonable adjustments are available for interviews and workplaces.

With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

Benefits

We offer some fantastic benefits including:

• 41 days leave per year
• options for flexible working
• numerous discounts at leading retailers
• onsite gyms on all of our campus’ and a cycle to work scheme
• sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a Fertility Treatment Policy
• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

Further information

For further information please contact Cathryn Baker on C.Baker@exeter.ac.uk.