Accommodation Co-ordinator

Finance, Infrastructure and Commercial Services – Accommodation Office, Residential Services

This full time post is available immediately on a permanent basis.

Summary of the role

As part of Residential Services, the Accommodation Office are a key customer-facing team; providing information, advice and support to prospective and current students regarding their accommodation at the University of Exeter. We are responsible for processing all applications for approximately 6,500 University-owned, managed or approved bed spaces, including allocating and issuing contracts, together with providing guidance on private sector options.

This role offers the opportunity for hybrid working – some time on campus and some from home but as a customer facing service we need to maintain a presence on campus throughout the year.

The role

You will be responsible for undertaking all the processes related to ensuring we maximise occupancy levels within our accommodation.

You will be responsible for processing accommodation applications: reviewing applications, allocating to available bedspaces in line with our allocations procedures, sending out offers and ensuring that all residents are issued with tenancy agreements.

You will also be responsible for administering any amendments to contracts such as moving students between rooms and terminating agreements.

You will liaise with other service providers to ensure that our students receive an efficient service and that our accommodation provision meets the requirements of the contract and the Student Accommodation Code.

You will need to develop a wide knowledge of the university’s accommodation options available so that you promote university accommodation to students and their families both in person and virtually in a professional and enthusiastic way.

You will also need to be able to give advice to enquirers who may need to find housing in the city and be able to offer them support to seek their accommodation.

Attention to detail, accuracy and a high standard in both written and oral communications are essential requirements for the role.

About You

We seek someone who has strong administration skills and is committed to delivering a positive student experience.

You will need to be a good communicator, be a problem solver and have experience of being an effective member of a busy team.

You will need to be passionate about delivering an outstanding customer service experience, along with possessing the ability to deal with student issues tactfully, sensitively and with total confidentiality.

The ideal candidate will have previous experience in a student housing role.

Please ensure you read the Job Description and Person Specification for full details of this role.

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2022 and QS World University Ranking 2022).

Our research income in recent years means we’re the fastest growing UK Research University with some of the world’s most influential scientists, and we seek to answer some of the most fundamental issues facing humankind today through this. More than 99% of our research is of international quality and our world-leading research impact is growing faster than any other Russell Group university (2021 Research Excellence Framework). We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research – Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City.

Our Equality, Diversity and Inclusion Commitment

With over 27,000 students and 6,400 staff from 180 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Reasonable adjustments are available for interviews and workplaces.

Benefits

We offer some fantastic benefits including:

• 39 days leave per year
• options for flexible working
• numerous discounts at leading retailers
• onsite gyms on all of our campus’ and a cycle to work scheme
• sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a new Fertility Treatment Policy
• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

Further information

Please contact Meridith Farley, email m.c.farley@exeter.ac.uk or by telephone on (01392) 723444.