Role Overview & Mandate
Executive Summary
Ref Number B09-00841 Professional Expertise Administration and Business...
Reviewed by Compensation & Visa Analysts •
Sources: USCIS E-Verify & Home Office CoS
About us
UCL is London’s global university. LCCOS – Library, Culture, Collections and Open Science – provides outstanding staff, services and resources to support the world-class research, education and enterprise that is undertaken in UCL, and connects the world with UCL through innovative programming and engagement activities. LCCOS is acknowledged as an international leader in Open Science and Scholarship. The LCCOS family comprises 3 museums and allied object collections, 14 libraries, the UCL Student Centre, Special Collections facilities, multiple additional learning spaces, the Bloomsbury Theatre and a substantial off-site storage facility. We also provide comprehensive services to healthcare staff through our partnerships with 6 NHS Trusts. LCCOS holds the UK Customer Service Excellence (CSE) Award, The National Archives (TNA) Archives Service Accreditation, and Arts Council England Museum Accreditation. The combined staff in UCL LCCOS totals around 440.
About the role
An exciting opportunity has arisen to join a dynamic team and work directly in support of UCL’s students, staff and external visitors. As a member of the Evening and Weekend Customer Services team, you will deliver excellent customer care for all library users. You will have exceptional communication and interpersonal skills and proven experience in the delivery of high-quality services that not only meets but exceeds customer expectations. Our team takes pride in providing the best possible user experience throughout our library and learning spaces. You will assist in maintaining a conductive learning environment, answer enquiries, and support the use of a wide range of library self-service and IT facilities. You will work collaboratively with team members to share good practice and encourage knowledge exchange between colleagues to facilitate continuous improvement within library services. This role includes some manual handling (e.g. lifting books and crates). This is a permanent post based at the Queen Square Library which is a shared resource between the UCL Queen Square Institute of Neurology and UCLH’s National Hospital for Neurology & Neurosurgery, housing a national and international specialist collection’.
About you
The successful applicant will have proven experience of working in a customer service environment, be an excellent team player and confident in dealing with a wide range of enquiries. We’re also looking for someone who has exceptional administrative skills, so attention to detail, excellent IT, numeracy, and written skills are also essential for this post.
What we offer
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below: • 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days) • Additional 5 days’ annual leave purchase scheme • Defined benefit career average revalued earnings pension scheme (CARE) • Cycle to work scheme and season ticket loan • Immigration loan • Relocation scheme for certain posts • On-Site nursery • On-site gym • Enhanced maternity, paternity and adoption pay • Employee assistance programme: Staff Support Service • Discounted medical insurance
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
