Customer Experience Manager

Customer Experience Manager

Welcome Home

Do you have a passion for leading teams delivering exceptional customer service, and value and show concern for others? If you are looking for a new and exciting opportunity in a company that will support and encourage you to develop your career, then we have room for you!

We are Unite Students, a progressive FTSE 100 company, and the leading provider of purpose-built student accommodation in the UK. We are looking for talented people leaders with great potential to join us as Customer Experience Managers and help us build a world-class operation that exceeds the expectations of our customers whilst leading your own team to success.

You will manage a cluster of buildings and be responsible for the delivery of the regional operational, commercial and people strategies at a property level. You will support the General Manager to deliver improved service, safety, and sales performance, effectively manage your budget and costs, and create an inclusive environment where both our students and our people can thrive.

You will be able to:

• articulate and advocate the organisations vision and strategic plans to your team to help deliver change
• adapt your style to inspire, engage, and motivate your team in varying situations
• apply a consistent set of practices to identify team performance and gaps, build core competencies and improve overall employee performance
• manage your own and your team`s workload and pressure, and adapt to evolving situations by seeking alternative approaches
• adjust current working processes and generate new ideas in response to transformational changes and demands
• build a network and collaborate with cross functional teams with diverse expertise and capabilities
• champion diversity and inclusion and build solutions based on unique contributions from colleagues from various backgrounds
• reflect on your own capabilities and behaviours, participate in development activities, and use feedback to support your performance and development

We will provide you with:

• A market competitive salary and benefits package
• Excellent training to support your learning and development
• An opportunity to grow your skills in a supportive and collaborative environment

This role will be predominantly based on site alongside your property teams.

Room for Everyone

We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.

As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Wellness programme

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Manchester, M15: reliably commute or plan to relocate before starting work (required)

Experience:

• Retail sales: 1 year (preferred)
• Customer Service: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: 14787