Role Overview & Mandate
Executive Summary
We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of...
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We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there's still an exciting journey ahead of us. Do you want to join us at the heart of trust?
Trustpilot is looking for a dynamic and driven Product Manager to join our Trust and Transparency Business Team. As part of this team, you will be responsible for helping to build and implement Trustpilot's policies and procedures to maintain a fair and trustworthy platform for all users. With a mission to provide transparency and authenticity in the online review space, we are working towards a future where all businesses can be held accountable for their actions. As a Product Manager, you will contribute to this mission by utilizing your experience in product development and project management to lead the development of systems and processes to automatically identify businesses that violate our terms of use. This is an exciting and challenging opportunity to work within an open and collaborative culture, and to make a real difference in the lives of consumers and businesses alike.
Our product and tech teams are based across our hubs in London, Edinburgh and Copenhagen. We are open for this role to be based for any of these locations, and working flexibly (hybrid).
What you'll be doing:
As the Product Manager for Trustpilot's Trust and Transparency Business Team, you will oversee the entire software development process, from ideation to launch, and will be responsible for setting the strategy, monitoring performance, and defining OKRs for the technology team that creates solutions to discourage business misuse on the platform.
- Develop and implement the product strategy and roadmap for the Trust and Transparency Business team
- Monitor the performance of the team and ensure the delivery of high-quality products on time
- Translate overall company objectives into clear and measurable OKRs for the team
- Oversee the entire software development process, from ideation to launch, and collaborate with cross-functional teams to ensure a seamless and successful product launch.
- Work closely with the team of data scientists to understand the latest advancements in machine learning and ensure that the team's models are up-to-date and accurate.
- Foster an open and collaborative culture within the team and across the organization, promoting a shared understanding of Trustpilot's mission and values.
Who you are:
- Experience in product development and project management, with a track record of delivering high-quality products on time and within budget.
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders.
- Strategic thinker with the ability to define and execute on a product roadmap, and to prioritise tasks based in an impact-focused structured way.
- Analytical mindset with the ability to interpret data and metrics to inform product decisions and measure the success of the team's products.
- Passion for Trustpilot's mission to provide transparency and authenticity in the online review space, and a desire to make a significant impact on the company's future.
- Broad understanding of machine learning concepts and experience with data-driven product development.
- Knowledge and experience of fraud management is beneficial
What's in it for you:
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
- Pension and life insurance
- Health cash plan, online GP, 24/7 Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Season ticket loan and a cycle to work scheme
- Central office location complete with all the snacks and refreshments you can ask for
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
- There is also breakfast and lunch in the office on Tuesdays and Wednesdays along with extra treats throughout the month
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
Still not sure?
We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!
#LI-SH1 #LI-HYBRID
About Trustpilot
At Trustpilot, we're passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we're a place to connect with and influence businesses. For companies, we're a platform for progress; a way to improve and innovate by engaging and collaborating with consumers.
We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh –– it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense.
A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
