Official Specifications
Role Overview & Mandate
Executive Summary
Job Description Your Title: Customer Account Manager Job Location: Remote, UK Our...
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Job Description
Your Title: Customer Account Manager
Job Location: Remote, UK
Our Department:
Viewpoint
Want to be our next Customer Account Manager, responsible for making sure that our customers get the best experience from using our Trimble
Viewpoint
software solutions?As our Customer Account Manager, you’ll work closely with our customers, understanding the reasons they use our solutions, offering assistance to help grow their usage of our solutions across their business portfolios.. You will identify any potential issues and raise and manage these with Support, Development or our Finance Teams to ultimately make sure that our customers have the best experience possible.
What You Will Do
- You will build positive relationships, demonstrate product knowledge, plan and execute on the Customer Success Plan (CSP) to ensure broad adoption of Viewpoint solutions.
- Be the customer's voice and provide feedback to internal teams on how we can better serve our customers.
- Develop and maintain close relationships with key management sponsors within a select group of named accounts, becoming a trusted advisor to the customer.
- Meet regularly with these customers, through email, phone, online presentations, screen-share and in person meetings to understand their usage of the solutions, offering advice and assistance to make sure customer is getting the best return on their investment. This role will have access to our Customer Success Engineer team to deep dive into customers requirements
- Identify opportunities for growth and accelerate adoption of new solutions by helping prioritise projects and support activities that deliver the best return on the customers' investment, identified opportunities will be passed to BDM’s to manage any sales process.
- Manage the standard renewal process, making sure renewal contract go out in timely manner and returned within Viewpoint timeframes.
- Monitor and analyse customer's usage of our product
What Skills & Experience You Should Bring
- Understanding of Software-as-a-Service (SaaS) customer management would be helpful but not necessary.
- Construction Industry experience would be highly advantageous but not required.
- You have experience in software account management, service delivery, or customer success management experience.
- You have a strong sense of ownership with a bias for action and willingness to roll-up your sleeves.
- You have an enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensuring they understand and realise the full value of our products and services.
- You thrive in developing deep customer relationships and managing assigned accounts to result in continued contract revenue and high levels of customer satisfaction.
- You have excellent communication and presentation skills.
- Able to travel up to 40% - primarily domestically with some occasional international travel.
- Experience deploying technology or services with large enterprise or global customers and the desire for continuous learning and growth.
- You are enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers.
- Deep understanding of value drivers in recurring revenue business models.
- Strong financial acumen including an analytical and process-focused mindset.
What we will offer you
- 35 hour working week
- Remote working model
- Access to our Employee Stock Purchase Plan (ESPP)
- 25 days holiday in addition to public holidays
- Life Cover (4 x base salary)
- Trimble’s company pension scheme
- Income protection arrangements
Trimble’s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from
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