Official Specifications
Role Overview & Mandate
Executive Summary
What will I be doing? No one day is the same as the next in a TFS branch, but here are a few...
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What will I be doing?
No one day is the same as the next in a TFS branch, but here are a few pointers:
Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.
You’ll handle requests, provide information on our products, prepare quotes and help each customer with their purchase, taking our sales from good to great.
You'll also be responsible for ensuring the safe and correct movement of our products around the branch.
Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures.
What experience do you need?
This is a key customer facing role, you just need the ability to provide great customer service, we can teach you the rest.
Does this sound like you?
We hope you can say ‘Yes’ to all of the characteristics below - they are in the DNA of all our fantastic Sales Assistants.
Are you:
Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive.
Someone who thrives in a dynamic and fast paced environment.
Someone that has a friendly and outgoing personality who is happy to communicate face to face with customers and build strong relationships
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.
You be you, it makes us, us.
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