Administrator

About us

Travelodge is a great place to work. We’re all proud of our strong growth, vision, ambition and team. We understand that the heart of our success comes from our people. We work very hard to ensure Travelodge is a friendly, fun, challenging, progressive and supportive place to be.

The job in a nutshell

As our People Systems and Reward Administrator, you’ll support the People Systems Manager to manage our HRIS and respond to queries.

You will have strong administrative and organisational skills, and an understanding of the importance of safe and secure data retention. You will also be keen to build your knowledge of systems. You will have the ability to provide information to a variety of stakeholders in a clear and meaningful way.

Full Training and Support will be provided.

What you will be doing:

• Maintain accuracy of master data, users and hierarchy within the HRIS in line with the people data policy
• Review and support requests for temporary changes to access levels within the hierarchy
• Assess and process any tickets referred from the IT Departments
• Maintain related standard operating procedures, documented processes and training documentation
• Provide users with problem resolution to HRIS queries
• Ensure effective communication regarding changes to the HRIS
• Respond to requests for ad hoc reports and data exports in line with the people data policy
• Monitor the connect and benefits mailbox
• Monitoring the connect Engage platform and flag any concerns to the appropriate stakeholders
• Support the People Systems Manager in obtaining and collating feedback from users
• Support the reward team with any ad hoc requests and day to day queries

What we’ll expect from you:

• Experience of working within an administrative/systems environment
• Good understanding of Google
• Great customer service skills and experience with excellent interpersonal skills and communication skills
• Able to work at pace and in a constantly changing environment.
• Able to re-prioritise and react to ad-hoc requests, whilst maintaining regular responsibilities and a quality service delivery.

At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every colleague are:

I care about people

• I treat everyone in a way I would like to be treated
• I am easy to work with
• I have a can-do attitude
• I care about the impact my work has on others

I pay attention to detail

• I do the little things that make a difference to our customers
• I work to brand standards
• I treat Travelodge time, equipment and stock as if it were my own

I drive for results

• I hit targets in my role and work at the right pace
• I take ownership of problems and try to fix them fast
• I look for ways to avoid future problems
• I look for ways to promote Travelodge

What you can expect from us

Culture

At Travelodge, we are warm, straightforward and optimistic. We have a big footprint in the UK, but still a small company feel and you can expect quality and value to be built into everything we do. You’ll have the support of a close network of colleagues and managers, and every day is different here! We want you to bring your personality to work and we love our diversity.

Reward and recognition

It’s not just our customers we want to wake up with a smile on their face. As well as a competitive salary, being part of our hotel support centre means great holiday entitlements, pension contribution deals, being part of our bonus scheme, and Thanks Card giving generous room and food discounts as well as friends and family rates.

Career and development

We want you to develop further with us at Travelodge and we’ll provide you a development plan to help you reach your goals. You can expect to have full induction and training relevant to your role. We advertise all our vacancies internally, so you’ll have the opportunity to really develop your career with Travelodge.