Control Centre Support Officer

Are you seeking a new challenging opportunity w.you can be involved in responding to incidents and events across Greater Manchester’s transport network?

The Control Centre are.to manage disruption and serious incidents across the transport network, from managing traffic signals to managing significant issues on bus and tram. The team are responsible for overseeing activity of the entire Greater Manchester transport network 24/7. It’s a fast paced, exciting environment to work in with no 2 shifts being the same.

Your role

As a Control Centre Support Officer you’ll work to tight deadlines and targets to support the control centre in delivering swift and efficient incident management, with a particular focus on enhancing customer journeys and supporting response with our transport partners. You will be responsible for monitoring the multi modal transport network utilising various systems, including journey planning and CCTV, to identify any issues and provide timely interventions to keep traffic and transport moving.

You be required to work on a shift rota basis along with colleagues providing 24 hours coverage 7 days a week. We operate a 10-week rota w.the shifts vary but cover an equal split of early, late and night shifts. You’ll also get around 50% of weekends as planned rest days. T.is a 20% shift allowance on top of the base salary for shift work. You will be provided with support through an extensive coaching and development framework, in conjunction with your assigned coach for up to 3 months.

For more details about this role please see the Job Profile attached.

What you’ll bring

You will have the ability to work in a busy multi agency environment, providing information to various audiences and the ability to identify any conflicts in operational activity. You will have experience of maintaining confidentiality agreements and adhering to relevant data protection legislation. To be successful in this role you will be able to use logging systems to record information/ data from a range of sources in real time accurately. You will have experience providing excellent customer service in various formats to stakeholders and customers. Experience of working with various software and systems packages, and knowledge of Microsoft core application suite is essential.

What we offer

This is a permanent role with a salary of £25,916 - £29,990 per annum depending on experience, plus 20% shift allowance. This equates to £31,099 rising to £32,245 after completing of probation and 1 year in post, with increments increasing annually for 5 years.

Valuing and rewarding our workforce is important to us which is why we offer a range of fantastic benefits, such as:

• 28 days holiday per annum (plus bank holidays)

• Flexible and hybrid working options to support a culture of promoting good work/life balance

• Free bus travel within Greater Manchester

• Free Rail or Metrolink & Bus travel to and from work within the Greater Manchester boundary

• Generous pension scheme contributions

• Commitment to learning and personal development and upskilling through apprenticeships

• Reimbursement of professional fees, w.essential to the role

• We promote good physical and mental health and can provide additional support to staff via our employee assistance programme when required.

What’s next?

To apply for this position, please submit your CV and a cover letter detailing how you meet the essential requirements of this role. Our short-listing process is anonymised, so please do not include your name or contact details on either of these documents. If any personal details are included these will be visible to the hiring manager.

This role requires a standard DBS check to be undertaken with potential for enhanced vetting in line with our work with Police partners.