Account Manager - North America

Account Manager

Location: North America, Remote

Togetherall is what you get when you add technology, community and a dedicated, experienced team together for the purpose of increasing positive mental health and wellbeing. We are a social impact business providing a peer-to-peer digital mental health support network. We harness the power of community combined with expertly moderated and facilitated forums to enable our members to get support, take control and feel better. Our ambition is to provide an accessible safe space to proactively manage one’s mental health. Our community is open and inclusive to all people. Our team members are passionate, purpose driven and motivated by positive social impact.

Account Managers typically work with a portfolio of industry sector specific clients, including higher education, health agencies, or employers, who want to provide mental wellbeing support to their population. As a Togetherall Account Manager, you will build relationships with your clients, collaborating to develop strategies that maximize the impact of the platform, ultimately driving the renewal process for each account.

This role reports directly to the Head of Account Management, North America. The role is remote (in North America) and will primarily focus on the higher education sector.

Key Responsibilities

To be successful in this role, you will need to undertake the following:

• 
  Build strong relationships and manage stakeholder relationships within large, complex organizational clients
• Successfully handle all aspects of the client renewal process, maintaining Togetherall’s high retention rate of 98%
• In partnership with clients and Togetherall’s marketing team, develop, execute, and continually refine engagement plans to ensure Togetherall is communicated appropriately, and member engagement targets are met
• Use a CRM system (PipeDrive) to capture all client information including meetings, proposals, and contracts
• Actively maintain contact with clients to ensure that they continue to be positive about the service. Be responsive to questions and effectively address any issues
• Provide regular insightful reporting to clients based on defined metrics
• Partner with the internal operations team to implement and onboard new clients
• Build internal relationships to ensure partnership and overall business success
• Develop and maintain an excellent knowledge of the digital health space and the complexities of mental health services as it relates to the assigned sector
• Travel occasionally across North America on behalf of clients and to raise market awareness of Togetherall.

Your Experience and Profile

• 
  Demonstrated track record of building, managing, and retaining successful client relationships.
• A minimum of 5 years of experience in the higher education or mental health fields, or as an account manager or client success manager, ideally with experience in healthcare, higher education, mental health, and/or employee wellness sectors
• Experience in software solutions and services would be beneficial but not required.
• Highly energetic and enthusiastic manager with the desire to “dig-in” and succeed.
• Excellent ability to build effective, multi-tiered relationships to drive advocacy with a joint focus on deliverables and outcomes.
• Comfortable working in an entrepreneurial, fast-moving environment that may require contributions to the business “over and above” the job description.
• Desire to work in a social impact business.
• Passion for the healthcare and/or mental health space.
• Outstanding organizational and planning skills with the ability to manage multiple workstreams simultaneously.
• Excellent oral and written communication skills.

Togetherall Benefits

• Competitive compensation package
• Comprehensive Health Benefits Package

Togetherall is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish.