Business Support Officer

Business Support Officer
GR3 £23,194- £29,439
Permanent
Working Hours 36.5.hrs per week

This is an exciting opportunity to be part of a Business Support Team that play an integral part in supporting services at the heart of Regulatory activity. We are looking for an enthusiastic and flexible individual to work as part of a Team providing a full range of Business Support functions that contribute to the efficient running of the Regulation and Enforcement Service. Our aim is always to provide a Best in Class Business Support Service to our customers.

The post is full time and will be office based and home working.

This role requires the post holder to have the skills and abilities to complete tasks under tight deadlines, be able to multi-task and communicate effectively with numerous stakeholders at a senior level, both internal and external to the organisation.

In supporting an Enforcement focused service, you will be part of a team involved in assisting Officers to ensure prosecution related documents are typed and collated as necessary to form part of cases submitted to Court. The duties will also involve audio transcribing of Recorded Interviews and other media in relation to possible prosecutions and therefore good keyboard skills, attention to detail and accuracy are paramount for this role. Experience in minute taking would also be advantageous.

The successful candidate will join a team who are the first point of contact for Trading Standards and the Birmingham City Council Markets Service and therefore will need to have excellent communication skills and have experience in providing first class customer services. The post holder will be involved in taking payments over the telephone, deal with a variety of enquiries relating to the Markets Service as well as the wider Regulation and Enforcement Service. You will also signpost individuals as necessary to appropriate officers and Departments.

A major part of the support provided to our Services also involves all aspects of Finance including Raising Invoices, Purchase Orders and Payments. This is now carried out using Oracle 1B System.

We are looking for a highly motivated individual who would like to join a Business Support Team who play an integral part in supporting Regulatory Activities with a flexible and proactive approach to the changing needs of a service.

You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Please do not attach CVs as we do not accept them.

Closing date 5th March 2023 at 23.59

“Interviews for this post will take place virtually via video conferencing. Shortlisted candidates will be provided with further information”

For any informal enquires please contact: Carl.Foulkes@birmingham.gov.uk

Ref: 874

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Job Description and Person Specification