Care Coordination Triage Nurse

Are you looking to work in a dynamic, flexible and forward-thinking team – ready to adapt and accommodate every eventuality to meet patients needs safely in the community? If so, Care Coordination is the team for you.

We have multiple workstreams which ensure variety in our work and opportunity for professional development – our drive and determination to meet the needs of our patients meant that we were HSJ award finalists in September 2022.

Working remotely, our team triage information from colleagues and members of the public in the Wolverhampton locality to ensure that we refer and signpost people to the most appropriate service to meet their needs. In summary our Care Coordination workstreams include:
Triage over the telephone or via video consultation to support people with an acute need to avoid admission avoidance. We work closely with our Urgent Community Response Team and West Midlands Ambulance Service to achieve safe community care for acutely unwell Wolverhampton residents
Triage over the telephone or via video consultation for patients with long term conditions requiring ongoing health and/or therapy support while residing in their own homes
Remote triage is our main role and responsibility, but alongside this we also:
Offer a see and treat face to face triage service for patients who have an unmet need and would be routinely referred to a District Nurse or Therapist, but would benefit from an assessment visit on the day of referral.

Visit our acute site daily – New Cross Hospital - to ensure that patients are discharged in a timely manner and experience a safe and coordinated discharge. Care Coordination complete this role on behalf of all of our Adult Community Services.

In addition to the above, as a Junior Sister within the Care Coordination you will be required to provide managerial leadership support to the team.

To support you in achieving the above we will endeavor to provide you with:

A robust 4-week induction plan to gain knowledge of the service and the other services that we work with in both the community and acute setting

An allocated buddy to support you throughout your induction and beyond

The opportunity to work within a team consisting of nursing staff, therapists, pharmacists, MDT coordinators and administrative staff

Use of the most up to date IT applications to support remote patient triage and assessment

The opportunity to gain new skills and ensure the skills you have are kept up to date

Development opportunities including training offered by the trust and the opportunity to complete external University modules

A team that will support your creativity – offering you leadership exposure and supporting you to lead on service improvement and ensuring innovative practice with support of the senior leadership team

Access to health and wellbeing services, and access to local Professional Nurse Advocate support

A flexible team that will support your needs to achieve an effective work-life balance

To meet demand and continue to achieve our ambition of admission avoidance we are expanding to offer a 24-hour service, 7 days a week (including weekends and bank holidays). All applicants must have access to a car they can use for work purposes, a full UK driving license and a willingness to obtain business insurance. Applicant must have a live NMC PIN number.

For a full detail of main role and responsibilities please see attached Job Description/Person Specification