Service Delivery Manager

Contract Type: Permanent

Hours: Full Time, 35 hours per week

Closing Date: 23:59 on 25/06/2023

Salary: £27,100.00 to £32,000.00 dependent on your skills, knowledge and experience

Location: Belfast (we have a hybrid way of working and your time will be spent between home and the office)

Interviews: 03/07 and 04/07

The Prince’s Trust is currently going through an exciting period of development. We have ambitions to grow our offer to young people by providing a blended approach of face-to-face and digital delivery and support. To help us on this journey, we are looking for a passionate and driven individual to join our Management Team, leading and motivating a team of Youth Development Leads.

As part of the Management Team, you will collaborate with regional colleagues and external networks to develop and implement a delivery plan and targets for your local area. You will ensure young people who need us most are engaged at the start of their journey by leading the development of relationships with colleagues and local referral partners and networks. You will lead the effective service delivery of your team, ensuring each young person engaged progresses with an appropriate pathway of learning and one-to-one support.

As one of our Service Delivery Managers, you need to have:

• Excellent interpersonal skills
• Developed planning and organisational skills
• Effective data analysis skills
• Commercial acumen

The Service Delivery Manager role is multi-faceted, and we are looking for an individual with a broad skill set.

We work with young people from every background, so we’re passionate about building a diverse workforce that represents the young people we support. We, therefore, welcome applications from everyone who meets the essential criteria for the role.

What happens next?

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The Prince’s Trust! The Team will be in touch about the next steps shortly after the closing date.

Why do we need Service Delivery Managers?

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Service Delivery Managers!

Perks for working at The Trust!

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – music festivals, The Prince’s Trust Awards, active events etc.
• In-house learning platform! Develop your skills for your career and your role
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
• Personal development opportunities through our Networks – PT CAN (Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network), PULSE (LGBTQIA+ Network).
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
• Interest-free season ticket loans
• The Trust will contribute 5% of your salary to the Trust Pension Scheme
• Generous life assurance cover (4 x annual salary)

For more information about our benefits, please click here.

Equal Opportunities

Here at The Prince's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.

We’re a Stonewall Diversity Champion and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by PT CAN (our Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network) and Pulse (LGBTQIA+ Network). For more information, please click here.

Safeguarding

The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 2471