Role Overview & Mandate
Executive Summary
The Grand Hotel, Birmingham Housekeeping Assistant - Part...
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The Grand Hotel, Birmingham
Housekeeping Assistant - Part time
Our Housekeeping Assistants work within the “heart of the house” and bring their personality and flair to provide a warm and friendly service to our guests.
The guest journey is paramount, so you'll know how to deliver a fantastic experience for our guests, time and time again, achieving Grand standards.
What you will do:
- To service guest bedrooms to The Grand Housekeeping standard required - presenting immaculate beds, bathrooms and corridors.
- To be accountable for the allocated section of bedrooms ensuring a high standard of presentation is second nature.
- Be flexible to jump into any role within the housekeeping department when needed.
- Contribute to creating a warm and welcoming environment for our guests and colleagues.
- Give full co-operation to any guest requiring assistance.
Ideal candidate:
- Team player
- Strong organisational and time management skills
- Strong communication skills
- Previous experience is desired but not essential, but must be willing to learn
- Be fully flexible to be able to work shift patterns through weekdays and weekends
- Competitive colleague and friend & family rates for overnight stays at the hotel
- 50% employee discounts on food and beverage at hotel outlets
- Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
- Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
- Free meals on duty in our dining facilities
- Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
- Rewards and recognition for living and breathing our company values
- Monthly employee recognition and rewards programme
- Regular team appreciation events, including regular employee parties throughout the year
- Career development opportunities – including access to apprenticeship programmes
- Use of Wagestream financial wellbeing platform, allowing instant access to your pay
- Uniform provided
Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.
This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.
The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.
