Role Overview & Mandate
Executive Summary
Job descriptionAbout the role:As a Hotel Receptionist you will play a vital role in delivering an outstanding...
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Job description
About the role:
As a Hotel Receptionist you will play a vital role in delivering an outstanding experience to all our guests. You should have a keen eye for detail, an organised approach and a willingness to exceed our guests' expectations. Operating on the front desk, you are the real ambassadors for the company and are committed to consistently delivering high standards, after all you are the first and last people our guests see during their journey.
Outline Job Description:
- To ensure an efficient check in and check out experience for all our guests
- To ensure that the reception desk is manned at all times
- To understand the local area and attractions and be able to make recommendations
- To demonstrate effective communication and handover during and at the end of each shift
- To ensure that all calls are answered promptly and dealt with in a professional and efficient manner
- To ensure that all bookings and messages are captured and communicated
- To ensure that all upsell opportunities are offered to enhance the guests stay and experience
- To ensure that guest expectations are met and exceeded, and a positive and friendly atmosphere is promoted
- To understand the front office systems and operating equipment including: Opera, Office and MIWA
- To have a full and up to date knowledge of all hotel products and services. And show confidence in making recommendations
- To deal with any guest problems that may arise promptly and effectively
This position includes shifts working weekends, additional hours may be required to support the hotel during our busier periods, including bank holidays.
Experience within the a Hotel Reception is preferred but not necessary, as full training will be provided.
Benefits:
- Career progression opportunities
- Service charge payable on top of salary
- Being part of a happy and motivated team
- Uniform provided
- Parking available on-site
- Free meals when on duty
- Generous discount on room rates
- 25% off food, drink and spa treatments across the group
- Auto-enrolment into our pension scheme
- Access to the Employee Assistance Programme through Hospitality in Action
- Wagestream app offering a real-time view of accrued pay and access to it
Ability to commute/relocate:
- Bath: reliably commute or plan to relocate before starting work: required
Experience:
- Hotel Reception: 1 year preferred
Skills:
- Opera trained: preferred
Job Types: Full-time, Permanent
Salary: £11.00 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Bath: reliably commute or plan to relocate before starting work (required)
Work Location: In person
