NST Planner

Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

What you’ll be doing

You’ll be responsible for understanding resource requirements and constraints and building a work plan to optimise resource utilisation, working collaboratively with other planning and field teams (including partner organisations) to plan and schedule NSTs for specific job types.

The role carries a high level of responsibility as you will look after a large geographical area, manage multiple stakeholders and be expected to flex between various elements of the Planner role based on business requirements.

The role is also a key interface between Thames Water and its customers and you’ll be responsible for contacting customers (via written correspondence) to inform them on progress throughout their journey. This will involve proactively working with relevant stakeholders to ensure we meet our customer promises.

What you should bring to the role

• Previous experience working in a fast-paced, customer service environment, ideally having scheduled work for field-based teams
• Excellent communication skills, both verbal and written
• Able to analyse date to identify potential issues
• IT literacy

What’s in it for you?

This is a great opportunity to learn new skills and gain a better understanding of how our networks operate, as well as gain exposure across multiple departments.

We’re proud of the positive ways of working we’ve adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we’re moving to a hybrid approach with various options across working from home, office and our sites.

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.

We’re also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.