Evening Full-time Customer Service Agent

Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

What you’ll be doing

Our customers are at the heart of our business, and we’re passionate about everything we do so our customers, communities, and the environment so can thrive - which is why our Customer Service Advisors are so important to us.

We’re looking for committed individuals with a passion for providing high-quality customer service to join our Customer Service Centre in Swindon as Customer Service Advisors. Don't worry if you don't have experience working in a contact centre, what’s important to us is a proactive outlook, an extremely customer-centric approach, and a great attitude! As we’re proud to support the communities we serve, we’ll need you to live in the Thames Water region. You’ll know if you do as you’ll be a Thames Water customer with your water bill coming from us.

Our Customer Service Advisors are the first point of contact for our customers, and you’ll be representing Thames Water and taking ownership of customer queries, asking the relevant questions, and finding a swift resolution to all enquiries. A professional understanding of what makes first-class customer service is essential, as are flexibility, multi-tasking and problem-solving.

Our working hours are 36 hours a week and the fixed working patterns are:

• 5-Day Week - 11.15am - 7pm Monday to Friday
• 5-Day Week - 12.15pm - 8pm Monday to Friday

What you should bring to the role

• A strong passion for customer service
• An excellent telephone manner with good written and verbal communication and interpersonal skills to interact with our customers
• Enthusiasm and being a great team player
• Willingness to learn and progress
• Good IT, listening and problem-solving skills
• An ability to work within a fast-paced and sometimes pressurised environment

What’s in it for you?

This is a fantastic opportunity to make a difference and you’ll be working with like-minded people with customers at the heart of everything they do. We’re committed to giving you great training and we’ll make sure you have everything you need to thrive in this role.

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Thames Water is a dynamic, rewarding, and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.

We’re also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.