Role Overview & Mandate
Executive Summary
General information Job Title...
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General information
Serving our customers, communities, and planet a little better every day.
Risk & Quality Assurance Analyst
Permanent
Newcastle, Flexible working available
Salary Between £28,720.00 - £37,000.00
Excellent Benefits
What we’ll offer
This is an exciting opportunity as a Risk & Quality Assurance Analyst within the Claims Operational Excellence Team for Tesco Underwriting, a wholly owned subsidiary of Tesco Bank. Working as a Risk and Quality Assurance Analyst your role will be to support in developing and delivering, risk control and Quality Assurance activities within claims. This will include the opportunity to recommend changes to systems, technology, and processes across the Claims function to support continuous improvement of our control framework and assurance activity
The Role
- Support the Risk and Quality Assurance Manager in planning Business Process Reviews and audit schedules
- Develop and deliver Business Process Reviews within Claims systems/process or change activity
- Undertake internal assurance reviews and claims supplier assurance reviews in a timely manner in accordance with the audit plan
- Identify areas of good practice and areas for improvement; work with claims team leaders and management to develop and agree action plans
- Ensure required standards of claims handling are being adhered to; with reference to regulatory guidelines and compliance frameworks
- Support the Head of Operational Excellence in identification of ineffective controls and recommend solutions that are appropriate
What you will bring
We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us at Tesco Bank.
- Excellent communication skills; ability to effectively communicate at all levels within the business
- Excellent planning skills; able to prioritise own work under pressure and meet deadlines
- Able to exercise sound judgement and decision making
- Able to adapt well to a continuous changing environment
- Strong influence and persuasion skills
- Able to analyse, interpret and evaluate data
- Evidence of being able to probe and challenge constructively; adopting a collaborative, consultative approach
- Able to demonstrate commercial awareness, including an awareness of business risk
- Proven project management skills; evidence of having delivered process reviews/audits in a highly regulated environment
- Solution focused with a proven track record of delivery
- If you are working towards or gained a qualification in Risk or Audit this would be desirable, support will be given to individuals wanting to continue with gaining relevant qualifications
- Previous Claims experience is desirable for this role
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How to apply
Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!
Why Tesco Bank?
It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.
All that hard work? Come and see it turned into something real, usable, and important to customers’ and colleagues’ everyday lives. At Tesco Bank, our products make things a little better for everyone.
