Official Specifications
Role Overview & Mandate
Executive Summary
General information Job Title...
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General information
Job Title
Customer Service Team Leader – Insurance (Motor)- Part Time, Glasgow
Ref #
8164
Location
Glasgow
Department
General Insurance Operation Management 1 - Glasgow
Business Area
Customer Assist - Glasgow
Working time
Part-Time
Date Published
04-05-2023
Serving our customers, communities, and planet a little better every day.
Team Leader – Insurance (Motor)- Part Time role
Location - Glasgow (office Based)
Shift pattern - 4pm-8pm shifts from Tuesday-Thursday and a 9am-1pm shift on Sunday (this is 16 hours the team are working – the role is 22 hours)
Starting Salary £28720 + benefits (pro rata'd for 22 hours)
Opportunity
Tesco Bank are currently recruiting for a motivated, organised Team Manager to join our Insurance (Motor) department. You'll be responsible for looking after a team of colleagues supporting customers. Your contribution to how we service our Tesco Bank customers a little better every day.
Looking for a self-motivated individual who has people at the heart of what they do and an passion to enable them to be or get the best out of any situation. Proactive, great communicator and an eye for an opportunity to continually improve how we do things are key strengths required.
The Role
- Taking care of c12 colleagues to ensure they can be at their best to service our customers
- Motivating and developing these colleagues based on their individual needs
- Overseeing that the service to our customers is as we expect
- Looking for opportunities to continually improve how we support colleagues and customers in what we do
- Ensuring colleagues follow our policy and process – always meeting our quality expectations
- Customer Engagement – how do we review and understand more about what our customers’ needs and how we are meeting these needs daily.
What you’ll bring
- Customer Service Experience
- Leadership experience
- Managing and coaching a successful team, with ability to give honest and constructive feedback
- Providing and driving excellent customer service
- Evidence of supporting and developing self and others
- Experience of working in financial services is desirable but not essential.
Skills relevant for the role:
- Strong communication skills and customer focused
- Excellent time management
- Ability to identify opportunities to drive improvement in processes & services
- Capability of completing risk assessment and quality measures
- Aptitude to learn new systems and processes
- Positive attitude to change.
If you don’t tick all the boxes but feel you have some of the relevant skills we’re looking for, please apply and we’re happy to have a conversation with you.
How to apply
We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.
Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!
Why Tesco Bank?
We’re also a little obsessed with the future. Your future. Our future. That’s why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one.
It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.
All that hard work? Come and see it turned into something real, usable, and important to customers’ and colleagues’ everyday lives. At Tesco Bank, our products make things a little better for everyone.
It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.
All that hard work? Come and see it turned into something real, usable, and important to customers’ and colleagues’ everyday lives. At Tesco Bank, our products make things a little better for everyone.
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