Official Specifications
Role Overview & Mandate
Executive Summary
What you will do: Handle phone calls Answer the phone in a professional and courteous manner as quickly as possible ...
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What you will do:
Handle phone calls
Answer the phone in a professional and courteous manner as quickly as possible
Determine the purpose of callers and forward the call to the appropriate person or department or interact with the caller onbehalf of Taylor Wimpey staff
Take accurate messages from clients wishing to be called back
Deliver these messages to the appropriate member of staff
Visitor Liaison
Welcome on-site visitors
Determine the nature of business and announce visitors to the appropriate person or department
Keep track of visitors’ movements within the building
Supporting visitors with Pod Point access for EV charging
Log the release and return of access passes
Other Duties
Open the morning mail and distribute
Franking outgoing mail
Help organise and plan events and transport
Managing the meeting room booking diary
Book any travel arrangements
Maintaining kitchen and meeting rooms
Supporting requests to do with Sublet building
Monitor Reception mailbox
Update databases, mail merge and dispatch letters as required
Ensure familiarity with Taylor Wimpey Health, Safety and Environmental policies and comply with employee responsibilities
Receive goods/services into reception, notify the individuals of delivery, keep reception area clear
Update and maintain staff login sheets and ensure all staff log in and out of office throughout the day
To provide administrative support to all departments
Project work and information gathering as required to support the business.
Update and maintain BU telephone lists
Update and maintain Reception Master Folder
Monitor Invoices Inbox, forward on and file invoices as appropriate
Any other duties required
What you will have:
Ideally receptionist background
Strong administration experience
Used to working within a fast paced & pressurised office
Strong customer focus and excellent telephone manner
A good knowledge of Word, Excel and PowerPoint
Individuals seeking employments at Taylor Wimpey should know that we foster a culture of inclusion and value diversity positively which creates a better workplace and delivers stronger outcomes. We commit to treating all our job applicants and employees fairly and with respect, irrespective of background, disability or any other protected characteristic. If you require any assistance with regards to reasonable adjustments during the application process, please do not hesitate to contact us.
What we will offer you:
Taylor Wimpey is a FTSE 100 business and one of the largest residential developers in the UK, building new homes and communities across England, Scotland and Wales. We are passionate about building new homes and communities with a focus on sustainability.
Our people are important to us and we want to make sure that we reward and recognise all the great work that they do. Our employees enjoy many standard benefits including access to the Taylor Wimpey House purchase discount scheme, pension (including company contributions), quality health cover, share save schemes as well as many flexible benefits such as buying additional holiday days, retails discounts, free Bupa health assessments and so much more. Our benefits work perfectly with our culture where you feel valued as a member of a successful team.
We offer industry leading subsidised professional training and development, which support our employees to excel and fulfil their career and personal goals in a variety of opportunities and environments. This in turn drives a strong succession of high performing customer centric leaders, really putting customers at the heart of everything we do. We embrace diversity and look to develop our people in the skills and areas they are most interested in, leveraging the qualities and appreciate the unique competencies, skills and experiences that each person brings to the company.
The role of the receptionist, you will need to operate the Taylor Wimpey Business Unit’s switchboard ensuring all calls are answered promptly, and queries dealt with wherever
possible and efficiently directed to the correct person when appropriate.
You will be based in the Business Unit’s reception area to greet all customers/suppliers/visitors and provide administrative support to internal office staff when required and perform all administrative duties as required.
Handle phone calls
Answer the phone in a professional and courteous manner as quickly as possible
Determine the purpose of callers and forward the call to the appropriate person or department or interact with the caller onbehalf of Taylor Wimpey staff
Take accurate messages from clients wishing to be called back
Deliver these messages to the appropriate member of staff
Visitor Liaison
Welcome on-site visitors
Determine the nature of business and announce visitors to the appropriate person or department
Keep track of visitors’ movements within the building
Supporting visitors with Pod Point access for EV charging
Log the release and return of access passes
Other Duties
Open the morning mail and distribute
Franking outgoing mail
Help organise and plan events and transport
Managing the meeting room booking diary
Book any travel arrangements
Maintaining kitchen and meeting rooms
Supporting requests to do with Sublet building
Monitor Reception mailbox
Update databases, mail merge and dispatch letters as required
Ensure familiarity with Taylor Wimpey Health, Safety and Environmental policies and comply with employee responsibilities
Receive goods/services into reception, notify the individuals of delivery, keep reception area clear
Update and maintain staff login sheets and ensure all staff log in and out of office throughout the day
To provide administrative support to all departments
Project work and information gathering as required to support the business.
Update and maintain BU telephone lists
Update and maintain Reception Master Folder
Monitor Invoices Inbox, forward on and file invoices as appropriate
Any other duties required
What you will have:
Ideally receptionist background
Strong administration experience
Used to working within a fast paced & pressurised office
Strong customer focus and excellent telephone manner
A good knowledge of Word, Excel and PowerPoint
Individuals seeking employments at Taylor Wimpey should know that we foster a culture of inclusion and value diversity positively which creates a better workplace and delivers stronger outcomes. We commit to treating all our job applicants and employees fairly and with respect, irrespective of background, disability or any other protected characteristic. If you require any assistance with regards to reasonable adjustments during the application process, please do not hesitate to contact us.
What we will offer you:
Taylor Wimpey is a FTSE 100 business and one of the largest residential developers in the UK, building new homes and communities across England, Scotland and Wales. We are passionate about building new homes and communities with a focus on sustainability.
Our people are important to us and we want to make sure that we reward and recognise all the great work that they do. Our employees enjoy many standard benefits including access to the Taylor Wimpey House purchase discount scheme, pension (including company contributions), quality health cover, share save schemes as well as many flexible benefits such as buying additional holiday days, retails discounts, free Bupa health assessments and so much more. Our benefits work perfectly with our culture where you feel valued as a member of a successful team.
We offer industry leading subsidised professional training and development, which support our employees to excel and fulfil their career and personal goals in a variety of opportunities and environments. This in turn drives a strong succession of high performing customer centric leaders, really putting customers at the heart of everything we do. We embrace diversity and look to develop our people in the skills and areas they are most interested in, leveraging the qualities and appreciate the unique competencies, skills and experiences that each person brings to the company.
The role of the receptionist, you will need to operate the Taylor Wimpey Business Unit’s switchboard ensuring all calls are answered promptly, and queries dealt with wherever
possible and efficiently directed to the correct person when appropriate.
You will be based in the Business Unit’s reception area to greet all customers/suppliers/visitors and provide administrative support to internal office staff when required and perform all administrative duties as required.
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