People Operations Excellence Manager

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group operates globally and produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realize their individual potential.

Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

We have an exciting opportunity for a People Operations Excellence Manager to join our newly created People Operations Excellence team. As a leader in the formation of the team, you will contribute by:

• Driving and leading your team across all action plans of the People Operations Excellence team. Motivate, coach and lead to ensure performance and continuous improvement
• Building and embedding a customer focus culture across your team
• Developing efficiency and accountability within the team to ensure appropriate targets and deadlines are met
• Developing effective relationships and collaboration across a wide range of stakeholders with which the role interacts

The position plays a vital role in delivering and shaping the regional HR Operations Excellence across your geographical location. Leading a team to deliver an outstanding level of customer service to T&F colleagues through the entire ‘hire to retire’ employee lifecycle, the People Operations Excellence Manager drives a high-performance regional service culture.

The POE team will be fully integrated and functional, enjoying efficiencies in their daily work thanks to process improvements, digitization, and in the future the introduction of self-serve functions for colleagues across the business. These tools will allow the experts who comprise the POE team to additionally focus on specialised, project-based work that contributes to their own career aspirations.

The following skills are typically desirable:

• Proven track record in HR and Operational Processes within the UK/EMEA
• Experience of leading a team
• Experience of developing workflow processes and systems
• Good knowledge of compliance, data protection and local employment laws
• Strategic thinker, with strong leadership skills and demonstrable passion for collaboration
• Proactive attitude, with excellent judgement and problem-solving skills
• Ability to manage ambiguity and change

Location: – The successful candidates will be able to utilise our balanced working model. UK colleagues will have the Milton Park or Colchester offices as their hubs. We ask that candidates live within a commutable distance to ensure that if a balanced worker they can make it to our office locations to collaborate as required.

This vacancy is open to all internal colleagues located in the UK or US.

Closing Date: Applications will close on 25th May 2023.

What we offer in return:

• An excellent work/life balance with a fantastic, flexible working culture.
• 25 days annual leave per year plus an extra day off for your birthday
• 3 additional discretionary days for Christmas each year
• 4 paid volunteering days each year
• Employee assistance programme – offering 24/7 well-being support
• Share Match – Plan that matches every share purchased with two free shares.
• Pension scheme
• Seasonal social and charitable events
• Training and development

Being Yourself at Taylor & Francis

If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor.

We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers

Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F.

https://www.linkedin.com/company/taylor-&-francis-group/life/79e0c27c-afdf-4bbb-84e6-5f8ed5e10bb8/

Taylor & Francis Group an Informa Business

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law. This role may also be available on a flexible working or part time basis – please ask the Talent Acquisition team for more information.

To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/care