clinical data manager

About Us:

At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health. This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in people’s lives, communities, and our planet by protecting their health and well-being.

Operating from 20 sites across the UK and Ireland, Stericycle and its Shred-it brand are both widely recognized as the UK’s leading healthcare waste specialist & information security solutions provider. Built on unrivaled knowledge and expertise, we are the clear leader in the delivery of safe, compliant, and sustainable solutions to an ever-increasing customer base.

Join us on our mission to protect health and well-being in a safe, responsible and sustainable way.

Position Purpose:

The Master Data Associate (MDA) will is responsible for the successful CSA contract set up in terms of master data input within the SAP operating system. The MDA will own customer account data and guarantee that consistent and accurate housekeeping methods are used to keep accounts updated.

The MDA will provide support services to the Customer Service team to ensure accurate and efficient input of customer data into SAP. Working in conjunction with the Customer Service Executives the role is to ensure exceptional customer service in terms of accurate customer account and contract set up in line with agreed processes. All account change requests will be tracked and monitored for quality and accuracy.

The MDA will also be required to provide advisory and corrective support to Customer Services in queries relating to SAP master data issues.

Key aspects of the role will include rollouts, daily account cleansing, CSAs, i-base updates and tracking, error management, business wide info requests, price increase and SAP training, change track documentation, quality SOPs.

Key Job Activities:

Liaise with local/national teams to deliver accurate account changes and updates.

Responsible for the timely entry and upload of new locations on a daily basis in SAP.

Responsible for all data integrity and input accuracy.

Accountable for accurately updating account data and ensuring that quality checks have been used to maintain data integrity.

Identify duplicate locations and liaise with the field to clarify accuracy.

Responsible for ensuring CSA completion to company standards to permit effective client set up and minimise master data issues leading to residual invoice/service issues.

Liaise directly with Customer Services CCAs and Sales to clarify and ensure data accuracy and ensure company standard maintenance.

Form an effective communication structure and liaise directly with operations in terms of routing input and welcome letter generation.

Periodic auditing to ensure master data integrity.

On-going housekeeping and data cleansing to guarantee all accounts are consistently accurate.

Liaise with other Support Centre departments to maintain centralised data elements.

Daily management of clearing any failed bdoc’s and Ibase errors.

Manage/clear the VFX3 report.

Run the ‘invoices not on invoice list’ report and correct as necessary.

Education:

University/college education or equivalent experience.

Experience (EMEAA):

Previous experience in customer service and in data input/management.

Proficient in MS Office products and expert in use of MS Excel.

Proficient in MS Visio.

Proficient with computer systems to maintain a current database of accounts.

SAP experience is of great value.

Able to read, analyse and interpret client contracts and other documents related to contract administration.

Strong organisational and interpersonal skills.

Excellent business communication skills required.

Excellent collaboration skills required.

Excellent follow-up skills are essential for timely, consistent follow-up with outstanding accounts.

Maintain a high level of professionalism while working with clients.

Must be accountable and be able to work with minimal supervision.

Excellent customer service skills.

Temperament to work in a multi-task, fast-paced, deadline-oriented environment, with a proven record of success.

Willing to work in a team environment.

Must be accountable and be able to work with minimal supervision.

Results oriented.

Detail oriented.

Certifications and/or Licenses:

Benefits:

Stericycle offers you:

• Contributory Pension Scheme
• Life Insurance
• Cycle to Work Scheme
• Access to SteriCares, our employee support fund
• Stericycle University – Our online library of self-development & learning
• Annual performance related pay review.
• Referral Scheme (Earn by introducing people in your network to the Stericycle family)
• Flu voucher
• Eye Test voucher
• And more…

Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.