Role Overview & Mandate
Executive Summary
You are a Service Desk Analyst in our Engineering Team. Youll provide all aspects of technical support including new starter onboarding,...
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Heres how your week may look:
On Tuesday, one of our developers reports a fault with their MacBook and you think its related to Jamf Now. You make arrangements for investigation and repair, liaising with Apple Business where needed. Youll also look at ways we might ensure that temporary MacBooks are available to those that need them.
For the rest of the week, you could be working with the internal ticketing system to ensure everyone has what they need in terms of device management, software licences and access to different systems.
If you read this and it sounds like your ideal job we want you on the team!
What youll be doing:
- Hardware management (25%)
- Software and licence management (25%)
- Managing and resolving internal tickets (25%)
- New starter onboarding and leaver offboarding (25%)
Technical Skills
- Internal ticketing systems
- Jamf Now (or similar remote device management software)
- Apple Business Manager (ABM) / Apple Business Store
- Google Workspace and associated apps
- GitHub/Bitbucket
- Slack
- Atlassian suite (Confluence, Jira, Tempo)
- LastPass or similar password management software
- AWS/Azure
Desirable Technical Skills
- Slack
- AirTable
- Microsoft Office products
Knowledge and Experience
Essential Knowledge and Experience
- Cost analysis and budgeting for both software and hardware.
- Strong communication skills.
- Working with 3rd party providers.
- Managing conflicting priorities.
- Working successfully to deadlines.
Desirable Knowledge and Experience
- Experience of creating process documentation.
- We're fully remote and will support you in working from wherever you like
- Flexible working hours to suit your lifestyle
- Free monthly coworking passes with Hubble Pass
- 24 days holiday + bank holidays + an extra day's holiday for each year worked
- Your birthday off
- Vitality private health cover (Currently UK only. After one year)
- Pension scheme (UK only)
- Perkbox (Access to a wide range of discounts and special offers)
- Generous Workiversary bonuses at 5 years and 10 years
- £1000 referral bonus - recommend a friend for a job!
- Eyecare vouchers (Currently UK only)
- Company wellness initiatives
- Access to mental health support and an Employee Assistance Programme
- Training and development plans for everyone
- Collaborative, supportive culture led by strong values
- Regular social events and networking opportunities
- Relaxed and friendly team
