Official Specifications
Role Overview & Mandate
Executive Summary
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture...
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At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with wildlife charities, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
We currently have a Catchment Operator - Networks position available for a motivated individual to join our team based in Redruth, Cornwall. Joining us on a full time, permanent basis, you will receive a competitive starting salary of £24,279 per annum plus benefits, rising to £26,480 once trained to go on standby and working a 1 in 5 rotation, plus additional payments for call out and overtime.
You will be part of an exceptional progression scheme as part of your development and your salary will rise to £31,551 through progression scheme (with total Enhancement Payments).
About the role:
You will be responsible for inspecting, maintaining and improving the sewerage network. This role is customer facing and you will be a key player in a team that strives to deliver a consistently excellent service to our customers in both planned and reactive emergency situations. South West Water is committed to protecting our surrounding environment and this role will be integral to delivering this commitment by ensuring a smooth passage of sewage from its source to our treatment works.
What you’ll be doing:
- The completion of reactive and planned work across the sewerage network to the highest standard of workmanship
- Ensuring Risk Assessments and Task Safety Instructions for work activity are adhered to and continually improved
- Using logic and initiative to assess on site problems and find an appropriate solution
- Ensuring all work completed provides the highest level of service to the customer, dealing with sensitive issues in a calm and reassuring manner and approaching all situations in a polite, friendly and approachable manner
- Responding effectively to site conditions and monitoring information to ensure that compliance with environmental regulations is maintained
- Carrying out first line maintenance on instruments & mechanical equipment
- Working independently using a single-man operated jetting vehicles, as well as working as an effective part of a team tackling larger issues
- A flexible working pattern is in operation which includes undertaking standby and callouts and working evenings and weekends on a rota basis
- Feeding back work completion in real time and to the required standard to support decision making and performance tracking across the team
What we are looking for:
- 5 GCSEs or equivalent in Maths, English and a Science subject at grade A-C
- An NVQ 2 qualification in Waste Water operations (desirable)
- Experience of working in a team and an understanding of the importance of teamwork
- Experience of working independently using initiative to tackle and solve problems
- Previous experience of operating and maintaining complex processes and working with modern technology
- Takes ownership of work and adopts continuous improvement philosophy
- Able to work to a high standard, with a focus on quality of work carried out to enable compliance with our regulated consents
- Have the ability to problem solve and fault find
- Good communication skills, both oral and written
- A flexible approach to working hours which includes working evenings and weekends as part of the flexible working pattern - this includes participation in a standby rotation
- A full UK Driving License (To include classifications BE & C1 (or equivalent) or ability to achieve)
What's in it for you:
We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including:
Generous holiday allowance plus bank holidays- A discretionary Bonus
- Competitive Contributory Pension
- Share-save Scheme
- Various health benefits
- Wellbeing support programmes
- A range of Group Discounts
- Cycle to Work Scheme
- Financial support services
- And plenty more!
Closing Date: Thursday 18th May 2023
If you are looking for a new challenge, please click apply now to be considered as our Catchment Operator - we look forward to receiving your application.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
- Trusted - We do the right thing for our customers and stakeholders.
- Collaborative - We forge strong relationships working together to make a positive impact.
- Responsible - We keep our promises to our customers, communities, and each other.
- Progressive - We are always looking for new ways to improve and make life better.
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