Role Overview & Mandate
Executive Summary
Who We Are… We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film,...
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Who We Are…
We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.
The Role..
The Operations Manager will ensure that Soho House provides a safe and secure environment that protects and safeguard all House guests, employees, contractors and all House assets. Demonstrating a professional approach, you will work with all managers and employees to ensure compliance with legal and operational security, fire and life safety requirements and drive a culture of performance and safe behaviour.
Specifically, the role will provide operational support through:
- Effective hands-on management and problem solving of Back of House operations, property and maintenance issues
- Implementing and overseeing the safety and security processes for the site
- Delivering training and mentoring to colleagues (senior and junior)
- Acting as the onsite safety coordinator
Main Duties…
- Be the first point of contact for all BOH operational matters, including prevention and response to issues which pose a risk to business
- Drive performance by establishing safety and maintenance priorities, identifying high risk areas, initiating actions to reduce risk exposure and communicating with managers about safety needs and problems
- Lead the inspection and monitoring of the security and maintenance program in the House. This includes credit card payment control, key control, CCTV and all other physical security provisions, and monitoring employee entry and exit from the premises
- Lead the inspection and monitoring of the fire and life safety compliance program throughout the House such as: ensuring all firefighting and first aid equipment is in working order at all times, escape routes and stairs are free of obstacles, all doors are locked and in good working conditions, and ensuring fire exits are clear and operational
- Lead on managing all licensing conditions in conjunction with local licensing authority and maintaining all relevant logs
- Oversee and manage BOH personnel, including maintenance and cleaners ensuring staffing levels are appropriate, and support event setup
- Manage BOH operations ordering and cost control, such as invoice reconciliation, cheque requisitions, accruing and prioritizing purchases, in line with budget
- Overseeing third party contractors on site when conducting general maintenance works and inspections, ensuring a clear process is in place to monitor access, follow company working practices and manage costs
- Working closely with the Regional Head of Health and Safety in developing and instigating group initiatives
- Prepare regular activity reports for GM and management team
- Conduct or coordinate investigations into incidents involving guests or employees to learn lessons and support claims investigations
- Coordinate regular mock fire evacuation drill and general emergency response scenarios
- Carry out any reasonable requests from Senior Management / Directors
Requirements/ Qualifications:
- Managing safely / CIEH level 3or 4
- Experience in similar role
- Experience of working in a fast-paced environment
- Comfortable in a matrix management environment
- 2 years' experience at managerial level
- Experience in the hospitality sector
- Nebosh general cert
- Minimum 5 years related experience in a hotel/club/property management
- Experience with highly discerning clients
Benefits
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
- Discounts at Soho House globally, as well as Soho Home and Cowshed
- Annual Every House Membership
- Enhanced Pension Scheme
- Private Health and Dental Care
- Cycle to Work Scheme/Season Ticket Loan
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Opportunities for all…
Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
