Official Specifications
Role Overview & Mandate
Executive Summary
Our customer service team are on the front line dealing with our valued customers every day. We currently have a new opening for an...
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Our customer service team are on the front line dealing with our valued customers every day. We currently have a new opening for an experienced Customer Service specialist who can provide excellent customer service and support to internal and external customers, mostly Health Care Professionals.
This will account for trade and loan orders, and sometimes general enquiries.
When growing this team, we are looking for people who are comfortable prioritising, organising and processing enquiries, accurately and on time. There will be targets to meet ensuring we measure and monitor our ability to deliver for customers.
As someone who regularly interacts with our customers, a level of commercial awareness would be an advantage as you could find yourself promoting products, promotions and sometimes events during your interactions.
What's the ultimate goal? We want to make it easier for our customers to do business with us!
We're looking for solid experience in this role, someone who has worked in Customer Service supporting product ranges or logistics across a trade or loan environment. Someone used to dealing with customers and the movement of goods/products ideally making sure products make it to customers.
Essential Job Functions
- Manage internal partners and workload proactively
- Proactive management of open orders maximising OTIF (on time and in full)
- Meet customer needs, flexing style for healthcare professionals, sales and commercial organisations
- Organisational skills to meet various expectations
- Utilise all tools available to improve the customer experience
Experience
- Communication, Teamwork, Attention to detail, Ownership, proactivity, organisational skills
- SAP / Excel / Salesforce exp beneficial
- Proven experience in a fast paced, complex Customer Service environment
You. Unlimited
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
We value diversity and welcome applications from everyone. Our people benefit from ongoing learning, development and training which enable them to achieve their maximum potential.
We have over 16,000 employees around the world with annual sales in 2022 of more than $5 billion.
As a constituent of the UK's FTSE100, our shares are traded on the London Stock Exchange and through American Depository Receipts on the New York Stock Exchange (LSE: SN, NYSE: SNN).
It's more than business at Smith+Nephew - it's personal. What we do every day, changes lives every day.
Healthcare is in Smith+Nephew's DNA. From a single pharmacy in Hull, UK to a presence in over 100 countries, we've spent more than a century and a half working at the leading edge of medical technology.
We look forward to receiving your application!
We look forward to receiving your application!
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