Account Director

About us

Silverbean is part of N21, a rapidly growing digital agency based in Newcastle upon Tyne. We’ve got exciting growth plans for the future that’ll see us become even bigger and better. We work with amazing clients including John Lewis, Ralph Lauren, LG, Hello Fresh, New Balance and many more. Our vision is simple: it is to be world famous and unignorable in everything that we do.

At N21 we want you to be the best you.

A curious, passionate and ambitious you, who’s excited by the impacts you make. Work with world-leading brands and grow at a pace that’s right for you, in a culture where your personality is free to shine.

Here, you manage your own time, because we know that life comes before work - not the other way around. We want you to flourish, not just in your career, but outside of work too. It’s the little things, and the not-so-little things, that cultivate a happy team who love what they do.

There is a story here for you at N21. And it’s up to you how it’s told

Here, we value fairness, progression and having a good time, we enjoy a range of great benefits, with the basics covered and more. We offer unlimited annual leave, enhanced pension, flexible/hybrid working, healthcare cash plan or private medical insurance, bring your dog to work, enhanced maternity and paternity leave, a personal budget to learn a new skill, additional support with your health and wellbeing, time off to make a mark and volunteer for a charity of your choice and of course legendary social nights.

About the role

You will be responsible for overseeing the performance of a portfolio of affiliate accounts (which can be global). As an Account Director you will lead internal squads, ensuring that they are accountable for performance against our key metrics including revenue targets, margin, impact delivery, client sentiment and profitability. You will ensure that the squads are maximising client opportunities, reviewing performance of activities against targets and putting in measures to ensure these are achieved, whilst continuously looking forward with strategies and plans. You will be responsible for ensuring that you are building high performing, optimised, squads

• Manage your squads workload and capacity to ensure they are not over or under servicing clients.
• Proactively identify CSUS opportunities to manage your sector and the agencies growth targets
• You will understand and hero our key performance indicators and be responsible for the success of your squad against these metrics
• Ensure and monitor strategy performance and impacts within your senior teams, you will identify any weaknesses and execute plans to address them in a timely manner
• Build lasting relationships with your clients to champion their success and with your peers internally to foster a good working environment.
• Outline industry trends that will impact the future of affiliate and partner marketing and your sector as a whole, you will drive new ideas and innovation from within your squad and wider agency.
• Identify gaps in your teams knowledge and skills and utilise training budgets to address these gaps

What we would be looking at from you;

• Leadership: You will lead, manage and drive your squad forward and follow performance processes in 121’s and performance reviews.
• Organised: You’ll be confident in managing a busy workload and delivering through your team to hit client KPIS and deadlines.
• Innovative and enthusiastic: You will create a cohesive, dynamic team environment and support them with any challenges
• An excellent communicator: You effectively communicate the agency's strategy and adapt your approach to get the best results.

The Application Process

The application process consists of an initial 30 minute telephone interview where we can get to know each other better and we’ll ask you to complete one of our personality profiling tools to find out more about your work preferences. If successful you’ll be given a role specific presentation to prepare for your second interview and asked more technical questions relating to the role.

Equal Opportunity Statement

Diversity and inclusion is a priority for us – to be unignorable our team has to be representative of all of our customers. To do this we have created an environment that supports and includes everyone.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

Job Types: Full-time, Permanent

Pay: £50,000.00-£55,000.00 per year

Benefits:

• Casual dress
• Company events
• Discounted or free food
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Referral programme
• Unlimited paid holidays
• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Newcastle upon Tyne, NE6 2AR