Account Manager

Account Manager (flexible location)

Welcoming applicants from all over the UK. Some time will be spent in Shield Safety Head Office in Manchester and some travel will be involved.

This is an Account Manager role with a focus on building relationships, ensuring customer satisfaction, client retention and growth. As software continues to transform the way in which organisations across the UK manage risk, health and safety, we are growing our share of this fast-moving and ever-expanding market. As an Account Manager at Shield Safety, you’ll have responsibility for managing around 150 of our medium-size accounts within UK Hospitality and Retail.

Key Responsibilities

• Manage a portfolio of existing client accounts, building strong relationships with a focus on delivering customer excellence, retention and growth.
• Conduct in-person and video customer care meetings when appropriate and deliver customer excellence in line with our Customer Care Strategy
• Strengthen and grow existing customer relationships in order to achieve cross-sell revenue target
• Write sales related documentation including proposals and renewal agreements
• Manage and track progress with the company CRM system and provide weekly reports
• Retain existing clients and manage dispute resolution
• Educating and supporting clients on how to use and get the most out of our services and software
• Establish and maintain regular and appropriate communication with the key contact(s) for the customer through meetings, emails and calls
• Keep abreast of competition, competitive issues and products
• Participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts and customer care

Key Skills

• Commercial Account Management experience (minimum of 2 years’ experience in a client facing account management role)
• Exceptional commercial awareness
• Able to work under pressure and in a fast-paced environment
• Excellent time management and communication skills together with the ability to be flexible and creative
• Friendly and likeable nature, whilst maintaining control and commercial sensibility
• Flexible to travel throughout the UK when required
• Able to conduct effective power point presentations and articulate key points concisely without over-complication

What we offer

Continued training and development is key for all members of our team. A tailored training and induction plan is developed for each new starter to help them get up to speed on everything they need to know. For those who like variety, there will be many opportunities to get involved in various projects across departments, and we fully support regular CPD in order to help everyone reach their full potential.

At Shield Safety, we have worked closely as a team to develop an enhanced benefits package that benefits everyone. All of our colleagues benefit from flexible working hours, birthdays off, remote working options for those who are office-based and we also offer a generous holiday allowance so you can make the most out of your time off. As well as all this, we also provide an enhanced pension scheme, enhanced maternity & paternity leave, health cash plan, financial support and much more to support the health and overall wellbeing of our colleagues.

We are a social bunch and our Social Committee organise regular events and get-togethers to encourage friendships, meet new people and have fun together (both in-person and remotely depending on each person’s circumstances).

Our offices are in the heart of Manchester’s Northern Quarter surrounded by bars, restaurants and music venues. Public transport of all kinds is just a short walk away and close-by there’s plenty of affordable parking. Our culture is passionate, collaborative and diverse and we enjoy working in a relaxed, dress-down environment where dogs are more than welcome.

Equality, Diversity and Inclusion

At Shield Safety we are proud to have a diverse workforce, and we are committed to ensuring equality and inclusion at all levels within the business. It is imperative that we have a mix of talents, skills and experience within our teams and actively encourage diversity in order to meet these requirements. We value the diversified opinions when we make key decisions, generate new ideas or come up with solutions to challenges. We know that this is the best way to support our clients, and we feel that our workplace should mirror the demographic make-up of the population and of our client base.

As the company continues to grow and expand, we welcome applications from everyone interested in joining our team, including applicants within underrepresented groups. Our recruitment process is being continually refined and evolved to ensure that all applicants are screened fairly and without discrimination.

Job Types: Full-time, Permanent

Salary: Up to £40,000.00 per year

Benefits:

• Casual dress
• Company events
• Flexitime
• Referral programme
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Commission pay

Education:

• Bachelor's (preferred)

Experience:

• Account Management: 2 years (required)

Work Location: Remote