Web Content Editor

Does your experience of web publishing include using content management systems and producing high quality content for a variety of fast-paced projects? Then join Shelter Scotland as a Web Content Editor and you could soon be making the most of your skills at the heart of our Digital team.

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

Part of a busy Communications and Engagement function, our Digital team is responsible for all of Shelter Scotland’s digital estate. Join us and, as part of a dedicated cross-functional team, you’ll work closely with user experience, development, communications and content colleagues to ensure our web presence is user-centred and accessible and has a consistent style and tone.

About the role

As well as being responsible for staying on top of our brand content, you’ll work with internal content owners to improve and manage content on our non-advice pages - especially those where visitors start their journey with us. We’ll also rely on you to regularly check and track content for accuracy, as well as edit, proofread and suggest improvements to written content when required. Helping us to move to a devolved publishing model for web content in Scotland will be an important aspect of the role too. And, when it comes to managing our publishers, administering user access for our content management system, fixing broken page layouts or advising on content design, again, we’ll count on you.

Passionate about delivering a high-quality and continuously improving online experience, it goes without saying that you have excellent editorial skills, impeccable attention to detail and a proven track record in a similar type of role. You’ll also need a good understanding of agile practice, plus experience of working with a range of digital professionals, including UX specialists, developers, and product managers. The ability to collaborate effectively with colleagues and stakeholders and provide and receive constructive feedback and criticism is essential too, in a role that will help us empower private renters, demand more social homes are built, and be there for anyone fighting housing injustice.

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

You are required to submit a CV and supporting statement addressing all points in the ‘About You’ section of the job description. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses:

We will be sharing the interview questions with candidates shortlisted for an interview 3 days before the interview. Please note, there will be a test as part of the interview process.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.