Customer Relationship Manager

SDLMinorfern are hiring!

SDLMinorfern is looking for a Customer Relationship Manager to come and join us at our Ossett Branch.

If you are highly motivated, customer orientated, results driven and like having your own input, then this could be the opportunity you have been looking for. Reporting directly to the Branch Manager you will deliver first class customer and help grow branch sales volumes in new and existing customers.

Each working week consists of 45 hours, made up of 5 x 8.5-hour days Monday to Friday. Between the hours of 7.30 and 6.00pm which includes an additional 5 hours on every alternate Saturday in accordance with the rota. You are entitled to a meal break of 30 minutes.

We are a respected and growing family business; known in our region as being a reputable and leading motor factor company – and we want you to join us!

If you’re successful, we offer competitive benefits, such as:

• Pension scheme and 3% contributions after 3 months service
• Staff discount in our shops
• Access to a Health Cash Plan after a successful probation period where you can claim back money on things like dentists’ appointments or opticians’ checks
• Access to a benefits portal and many online discounts with major retailers, restaurants, local attractions, cinema tickets, holiday discounts, and much more
• Discounted gym memberships
• A death in service scheme
• 24-hour Employee Advice and Info Line
• Access to a 24/7 phone line for doctors’ advice, and an expert second opinion service
• Bonus schemes
• Long service holidays
• Company branded uniform

We will also ensure you have ample opportunity to grow and develop both personally and professionally, but the greatest reward will be knowing you’re a part of a business which makes their customers happy every day.

Why should you come and work for SDLMinorfern?

We have become a leading motor factor since our founding in 1978. We now have 12 branches across the North Midlands and South Yorkshire making over 1,000,000 deliveries a year!

We have over 175,000ft of warehousing across our branches and are one of the leading suppliers of aftermarket car parts in the UK with our sales turnover hitting over £30 Million per annum.

So, what are you waiting for? Come and join us and become part of a flourishing family business built on Trust, Pride, Reliability, Respect, Passion and always putting our customers first.

What will the role be?

• Working with the Sales Director and Branch Manager in creating and managing branch development plans and strategy
• Identifying new business growth opportunities
• Meeting existing and potential customers to build and develop relationships and understanding
• Promote all customer products and brands and support branch special promotions
• Liaising with the branch sales team to ensure great customer service and improved customer knowledge
• Helping to prepare and attain branch sales and volume
• Be on the front line in dealing with customer complaints and queries
• Producing reports for branch manager, sales support and sales director as required
• Providing customer data on request
• Achieving Branch Targets for Retention, Acquisition and Penetration
• Achieving Brand Share Targets
• Ensuring customer information is up to date
• Covering sales for holidays, sickness, and where necessary supporting cover for other areas in the business

What will the Role Require?

• 2 Years Motor Factor Sales Experience or experience in a similar role.
• A valid driving license.
• Computer literate and ideally possess basic IT Skills.
• Passion to deliver top class customer service while driving sales.
• Numeracy and literacy.
• A smart personal appearance and professional manner.
• The ability to communicate and provide knowledge to meet the needs of our customers.
• Knowledge of the local area and customer base would be a distinct advantage.
• A drive to seek new business
• Excellent telephone skills
• Strong verbal and written communication
• Good IT skills
• Initiative and good decision-making skills
• Account Management
• Sales project management skills
• Strong organisational skills
• Ability to write reports.

Job Types: Full-time, Permanent

Salary: £25,000.00-£30,000.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking

Application question(s):

• What experience do you have in Motorfactor Sales?
• What experience do you have in Customer Service?

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person