Business Analyst

About Sapio Sciences

We are a rapidly growing, award winning, SaaS (Software as a Service) informatics company servicing the Life Sciences market. We are passionate about helping our customers digitally transform their laboratory operations through data consolidation, automation and artificial intelligence. Our LIMS (Laboratory Information Management System), ELN (Electronic Laboratory Notebook) and SDMS (Scientific Data Management System) are built on a single unified platform with the goal of empowering scientists and streamlining the discovery process.

Founded more than 15 years ago, the Company has spearheaded a quiet revolution in the digitization of labs. We count some of the world’s largest Life Science companies as our customers including Novartis, Bristol-Myers Squibb, Roche, GSK, Regeneron, PTC Therapeutics and specialist health systems such as Baylor College of Medicine Human Genome Sequencing Center, Memorial Solan Kettering Cancer Center and Earlham Inst. Following strong commercial traction in the US market and significant investment from GHO Capital we are excited to establish our dedicated European operations, head quartered in London, UK.

Summary

Sapio Sciences is seeking a highly motivated and self-starting Business Analyst (BA). You will join a rapidly growing team, that builds on our recent customer wins. You will be one of the first EMEA based employees with the opportunity to help shape our EMEA customer success organization.

An experienced BA you will be confident working in Life Sciences to consultatively define, implement and help support our solution to the delight of customers. You will have deep knowledge of LIMS, ELN and SDMS products and their application within the Laboratory setting.

Key Responsibilities

• Interpret customer requests and translate them into functional requirements (recognize the distinction between user requests from the underlying true needs)
• Documentation of business processes and workflow (‘as is’ and ‘to be’) using swim lane diagrams
• Identify customers key success criteria and ensure they are tracked and measured within the solution
• Maintain a thorough understanding of the Sapio Sciences product portfolio and how it is configured
• Be able to perform configurations of the workflow/experiment in the Sapio Platform, and/or in some cases creates wireframe mockups of the workflow/experiment
• Effectively document, communicate (oral and written) and explain technical material
• Perform root cause analysis, uncover critical business requirements and facilitate solution delivery
• Expected to function independently and produce results that meet standards of quality, timeliness and acceptability with minimal supervision
• Liaise with Product to ensure new customer driven feature requirements are captured
• Become our customer’s trusted technical partner, regularly review their deployment to ensure successful leverage our full product and service portfolio
• Work closely with the Sapio Sciences US team to establish scalable processes and working methods
• Meticulously manage all BA related deployment services documentation
• As needed, assist in testing sprint deliverables to ensure they meet requirements

Personal Qualities

• You are a self-starter who is happy to learn from first principals
• You are highly respected and trusted by the customers you work with
• You are a problem solver
• You are focused on activities that add value and avoiding those that do not
• You are determined and persistent
• You maintain the highest standards of integrity and respect for co-workers, customers and prospects

Essential Experience

• 5+ years of Life Sciences experience working within a Lab (preferably introducing new IT solutions)
• Previous experience with LIMS or ELN software
• Substantial experience of effectively managing external stakeholders including strong communication
• Skills and ability to build working relationships at all levels
• Experience leading external client workshops, documenting business needs and outcomes
• Proven organizational skills, with the ability to deliver agreed workload within deadlines whilst maintaining a high degree of accuracy and attention to detail
• Strong analytical, problem solving, interviewing, data analysis and fact-finding skills

Additional Requirements

• A BS/BA degree or equivalent in Life Science (e.g. molecular biology, chemistry)
• Qualified in lean Six Sigma
• Excellent listening and presentation skills
• Ability to travel, approx. 20% of the time
• Demonstrated success working responsibly and effectively from a home office
• Effective time management, and prioritization skills
• Excellent computer skills ( Excel, PowerPoint, Word, CRM Programs)
• Ideally a second language (German, French)

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