Product Comms Manager

Product Comms Manager

In a nutshell

You’ll work across Argos Financial Services (AFS), with internal and external stakeholders, supporting the Customer Experience & Product Communications team to write, create and manage original, persuasive, conceptually compelling customer-facing communications, content and experiences.

You’ll deliver engaging and purposeful customer-facing product communications, conceiving and producing high quality creative thought from brief to end user, and will approve content produced by others. Working closely with our key stakeholders, you’ll respond to a wide array of creative business asks internally.

You’ll be confident enough to contribute to the entire design, delivery and measurement process, ensuring the customer is at the forefront of everything we do. With digital being a key focus of our activity, you’ll be experienced in defining solutions across offline and online platforms & be on top of latest trends.

What you’ll be doing

• Working collaboratively with stakeholders across the business to understand the overall purpose of all outgoing product (customer-facing) communications.
• Challenging, producing, shaping and designing communications and messaging, often in partnership with key stakeholders, ensuring key messages are understood.
• Creating clear, transparent and persuasive messaging across all channels, ensuring alignment with our Argos Tone of Voice, the customer journey and supporting processes. You’ll also ensure full compliance with the legislative and regulatory requirements.
• Co-ordinating the actions of others (internal and external), to ensure timely delivery of consistent communications.
• Proof reading and quality control, ensuring output is accurate and of a high standard.
• Working closely with the team to ensure communications are delivered on time and within budget.
• Providing critical challenge where messaging is used to communicate complexities in product/process design.
• Providing advice and guidance alongside the review and sign-off of materials produced by other areas of the business (for example, telephony scripting within the Contact Centre).
• Supporting the business by writing copy as required in our Argos Tone of Voice, focusing on Plain English principles and supporting Consumer Duty regulations.

What you need to know and show

• Expert understanding of multi-channel communications.
• The ability to manage yourself, and others, on multiple projects and remain flexible, so to support any need for rapid response messaging.
• An excellent attention to detail, particularly when proof-reading.
• Be confident enough to review an existing piece of customer communication and talk through the modifications you would make to it and your rationale.
• Awareness of how to engage customers through creative content is important, so a qualification in advertising, communication/media, English, journalism, PR is desirable.

Our benefits

In addition to the all- important competitive salary, pension & bonus offering, we totally get that life outside work is important to us all. So, we want to shout out some of our other great benefits…

• We offer flexible working to help you achieve a good work/life balance
• Opportunity to buy extra holidays is on the table
• Discounts on your weekly shop, buying a laptop or sofa? We’ve got it covered through your Sainsburys, Argos and Habitat store discount card
• Cycle to work scheme

A little about us & our culture

We’re proud of our heritage as the UK’s first supermarket bank. As digital technology drives the banking landscape we want to be at the cutting edge of this technology, offering award winning innovative digital banking products to our customers. Technology is where we see our growth therefore we need innovators to join us and drive the next phase of our evolution.

We’re a friendly bunch who collectively share a passion to make our customers’ financial lives easier. As part of the wider Sainsbury’s Group, being one of the UK’s most trusted brands, it brings our colleagues a wealth of opportunities to fulfil their potential. Here, you can be part of something bigger and help to create a new approach that puts the customer at the heart of everything we do.

Everyone is welcome at the Sainsbury’s Group, and we’re proud to be an equal opportunities employer that champions a diverse and inclusive culture that reflects the diversity of the communities we serve.

Work-life balance is important to us, so we offer our colleagues as much flexibility as possible in line with the needs of their role. We trust them to decide how, where and when they work, combining remote and collaborative working with a flexible approach to hours within their working days, giving plenty of time and space for life outside of work whilst delivering against our business goals.

If you’re interested in applying and are excited about working with us but are unsure if you have the right skills and experience – we’d still love to hear from you! We’d also be happy to discuss more flexible working options such as job shares and part time working.

As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references.

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